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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Good quality and lots of compliments from my girls friends.
Long wait for items. The sizing was off, too small! Would not place another order.
I contacted customer service to request return service on a few items I purchased. The fit was too small in the shoulders. I'm not sure why I received a feedback response instead of a "how to" response. Hmmm...
I ordered an XL pant, the pants came in a package with label xl, but the pants were a medium. Still haven't gotten a solution to the returns.
Worse online experience ever! I give them a minus 10. You can't return items. They have a bogus website setup for returns. The clothes are poor quality. They took a month to ship items. There is no physical address for returns and they will not answer emails for a return authorization. A waste of time and money.
Love the shirt. Washed and dried with no shrinkage.
Website easy to navigate. Size chart accurate. Good, first-time experience
First time ordering from Azzlee and I shall shop again with confidence. Instead of the usual "arrives whenever" from a mail order company, I was kept well informed of what was in stock, on its way and on backorder. Well done!
Disappointed in the quality of both shirts
Am planning to return them both.
This is a long and tedious process. I don't think I will buy any more clothes like this on line.
Quality not what I expected but hope it holds up in washings. Comfortable and looks ok.
Everything I ordered was in good shape. Delivery was prompt
It took a few weeks before I got my order. I was used to getting things faster but everything fit great and I'm real happy. My order was worth waiting on.
Have been very ill the last 1/12, lost to much weight and your size "s" fixes just fine on bottom and your "M"fixes just fine on top. Love the prices. Thank You
The process was efficient and easy. The company was in contact and provided prompt service.
The dress is too small and I wish to return it for a refund. Could you please let me know where to return this item thank you
Arrived quickly as promised. Like the fun spirit of the items.
Liked everything about my shirt except for the fact that the underarms were too large
It's hard to tell you my experience, since I didn't speak with an agent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members