From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is not how the dress looks in the picture. This is not the size it's supposed to be. I am returning it. Would not order from you again. I want a refund
Not overly great but I guess it could have been worse. Going to try to return the order and we will see if they refund my money.
Shopping experience was good. Merchandise is beautiful. I hope it's as nice as it looks.
The items didn't fit too well. When I mailed them back the address give to me by them was closed! I thought for sure now I've been scammed and will never get my refund.
The package was returned and to my surprise I actually received a full refund. Apparently they were aware the address wouldn't work! That just doesn't make sense! I spent money mailing it for no reason.
I have yet to receive my package. I ordered it for a vacation. I've gone on the vacation and I came back. I still haven't gotten my package..
I didnt like the way you have to return items. I think it was cumbersome. First off offering 50% off, What!
Or sending it back and having to send you the tracking number or you don't get a refund.
Shirts featured looked like thin uniform scrub top.never received pants part of order
I keep getting the run-around for a refund for my return. UPS couldn't find the address I was given by Hedy at Azzlee by email. I looked up the address and it is a pile of dirt and cinderblocks with construction equipment. Not a business at all.
Did not receive order - showed in tracking it never left original point of shipment after 12 business days. I cancelled order.
Did not receive the sweatshirt that I ordered getting the runaround excuse after excuse it's sad and it'll never happen again the national TV stations and the Better Business Bureau need to be aware of this
Liked the pants in this outfit-cotton, but didn't like top fabric-polyester.
I received my package and the dress does not fit me and I do not like the material. I want to return and get a refund. I sent an email to an email to azzlee and then receive this email asking me if I received the item.
I am very frustrated with trying to return this item and receive a refund.
Please advise the steps to take to do this.
Janice Basile
*******300
*******@msn.com
Contacted co have s not received my items I would like a refund
My order has not yet been completed. I am returning the top because it doesn't fit right.
The order took longer to receive than I thought it should…the dresses are cute but ran big. I'm 5'2" and ordered a med…the overall fit was bigger on me than I like.
The item I ordered was nothing like what was pictured. Cheap material and unattractive. The return policy is ridiculous. The company offers a percentage refund and "lets" you keep the item because they surely know most people won't jump through all those hoops. Plus a hefty shipping charge for delivery and pay your own shipping to return.
I will never order from them again and will share my feelings on social media.
After my item finally arrived it had a hole in the seam of the jacket.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support