From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
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Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The cotton pants were such a good fit I ordered 2 more pairs. I did not receive the yellow cotton round neck shirt with buttons, so cannot comment on its quality. I am still hopeful it will be delivered. As I said in my review the sunflower blouse was too tight in the upper arms. I guess pants only from now on.
Website seemed to be problematic with new pages opening with each item viewed, but all brought together at the end. Check out was quick. However, if you want to exchange, you have to pay for shipping the return and shipping the exchange. They would rather give you an unsatisfactory item than do an exchange.
Returns are not free, you have to either pay shipping or purchase more for a discounted rate. I won't be ordering again from this company
I am not happy, I want to return it but don't have an address label to return.
Easy to navigate, found what I need. Thank you very much
Arrived quickly and it's very nice quality! Wish it was a little smaller. Had a good experience with this being my first order.
I love the look of the close and received it in good time.
Please help. My pants are too big and I'd like to exchange them for a small. Is this possible
Not sure of sizes. Previously bought 2 same size. One was way too big and one was almost too small.
Easy to order but did not like fit of shirts. Order came relatively fast with no issues. Need to rerun items so have not done that yet and don't know how easy that will be
Nothing fit right so I'm returning everything. It was a little challenging to figure out how to return. I had to go through several layers of the website before I finally got someone to respond.
It would have been fine had the return not been so difficult. First, there was no packing order or return slip in the package when it arrived. I looked at my emails regarding the order and the first 2 times I tried to contact Azzlee at their customer service email address, it would not go through. There is no phone number to contact either. I was about to contact the Better Business Bureau about this issue, but decided to try the email contact one more time. I went through this time. It took 2 days for their reply. BTW, none of the 5 items I ordered fit.
It's not a T shirt. Not made of knit fabric. I gave it to my daughter as she is shorter waisted than I am. Way too short for me. Call it a blouse or top.
The email address you sent: *******@azlee.com is not a working address. My email was bounced back to me, "No such address"
I am very frustrated with this site and company since it is very difficult to return items I don't like and I will never visit or purchase from this site again.
I'm returning 3 of the 4 items I bought because of poor fabric, poor fit and colors not as shown.
Customer service has been excellent. Very responsive
Items not true to size I had to wait a month to recieve the item and it came way too small. Sending back for a refund
I had to exchange five out of the seven items purchased because the linen blouses run small. The pants I purchased were true to size and fit well. I sent the five items for a refund and re-ordered the merchandise in the next size. I am awaiting my purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members