business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
California
2 reviews
0 helpful votes
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Choices
May 13, 2024

Had many good options for a wedding dress for relatives. Easy to navigate. Quick service too!

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
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My order arrived and was great. However I need to exchange for a larger size. Is this possible?

Date of experience: May 2, 2024
Maine
1 review
0 helpful votes
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Still waiting on dress ordered 2 weeks ago will never order from this company again

Date of experience: May 2, 2024
New Jersey
1 review
0 helpful votes
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Worst experience ever
May 12, 2024

Order paid extra for expedient shipping and nothing for days had to reach out to find out my order was held for one item and then it was not in stock then asked to order another item more days go by not in stock! Ruined my vacation totally!

Date of experience: May 2, 2024
Texas
1 review
0 helpful votes
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Great Customer Service
May 11, 2024

I had an issue with a return and the customer service team reacted quickly to resolve and kept me informed.

Date of experience: May 1, 2024
Illinois
2 reviews
0 helpful votes
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Beautiful shirts
May 10, 2024

Beautiful clothes and easy steps for placing order. I just wish they arrived sooner

Date of experience: April 30, 2024
Louisiana
1 review
0 helpful votes
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BEWARE! I GOT RIPPED OFF!
May 10, 2024

BEWARE! I got ripped off. I placed an order which arrived about three weeks later.
The two items were too small!. I returned to exchange for a size larger. WELL, they claimed I could not return to sender. Second, it required a packing slip which was NOT included in my package. Third, when trying to correspond by email, all I got was ROBO responses. When I requested a phone number to contact them, well, they don't have a phone number I was told. Fourth, they claim they did not receive my return package, which my post office assured me was delivered. I forwarded the receipts from my post office to them. They continued to decline and just sent ROBO emails. Sorry, they just LOST a potentially good customer. And I'm out my money!

Date of experience: April 30, 2024
Washington
1 review
0 helpful votes
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Poor wuality
May 9, 2024

Blouse had sleeves of different lengths. Uneven shoulder seams. Ordered an extra size but couldn't get over my head

Date of experience: April 29, 2024
Maryland
1 review
0 helpful votes
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Purchase for an event
May 9, 2024

I ordered a few items from the Azzlee website for an event I needed to go to that was semi formal. The website claimed that shipping was fast so I thought it would be fine since I ordered 3 weeks ahead. My order came after the event. Each item was ok but not as nice as the photos showed. Them models all seemed super tan and anorexic which makes any clothing look appealing on them. The return policy is complicated and not worth the effort. I do not think I will order again from this company.

Date of experience: April 29, 2024
South Carolina
1 review
0 helpful votes
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The return process is very cumbersome with built in tricks so the customer will not get a refund.

Date of experience: April 29, 2024
Canada
2 reviews
0 helpful votes
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Bad experience
May 9, 2024
Updated review

After return price is negotiated, the refund credit is not received and the email address does not deliver!

Date of experience: April 29, 2024

Quick and easy!
March 21, 2024
Previous review

Quick and easy!

Date of experience: March 11, 2024
Illinois
1 review
0 helpful votes
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Return
May 9, 2024

I sent email responding to "return information needed" on April 29,2024 at 8:49 AM. It is now April 29,2024 and I have not received the instructions on to return the dresses which are too small.

Date of experience: April 29, 2024
District of Columbia
1 review
0 helpful votes
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The dress I ordered was a synthetic fabric that did not look as nice as the photo version. And it's a good thing i sized up, because ordinarily l wear a 1x, and the 3x is actually fitting, so it runs really small.

Date of experience: April 28, 2024
Tennessee
1 review
0 helpful votes
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Cheap
May 8, 2024

Shirts took forever to get here. Quality very low. Gave them to charity.

Date of experience: April 28, 2024
California
3 reviews
0 helpful votes
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Disappointed
May 8, 2024

I ordered the dress for a special party. The dress was too small when it arrived.

Date of experience: April 28, 2024
Colorado
1 review
0 helpful votes
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Return
May 7, 2024

I returned two dresses as they were to large and I send a tracking number to the customer service rep.
Please follow up on the refund to my credit card.
Thank you,
Daralyn Tomasi

Date of experience: April 27, 2024
Kentucky
1 review
0 helpful votes
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Slow delivery
May 7, 2024

Slower than expected delivery. Like 2 weeks versus a few business days

Date of experience: April 27, 2024
Rhode Island
1 review
0 helpful votes
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Nice selection of clothing in every department for your needs...Very easy shopping and a great selection of items.Thank you Azlee😃

Date of experience: April 26, 2024
Alabama
1 review
0 helpful votes
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Have not received my dress
May 7, 2024

The money for the dress has been taken out of my account but I have no dress

Date of experience: April 26, 2024
Mexico
1 review
0 helpful votes
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Very satisfied
May 7, 2024

Great fit. Nice fabric. Will order again. Easy to shop. Price was good. Colors. Elastic waist pants. Selection.

Date of experience: April 26, 2024