From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Im so disappointed in my purchase. It's horrible. What I got compared to what I ordered was unbelievable! I am working on retuning the top! Now finding out I am responsible for payment of return is more frustrating. I would not recommend this site at all!
Hope my order is great when I receive it. It is not true to size.
Hope my order is great when I receive it.
I am trying to return the dress. I have not been successful receiving the information
Can you help me?
I loved your dresses but, they both were cut too small in the bust area to fit properly.
Never again….when they say you have to pay to learn…well never again
Esperienza di acquisto e spedizione efficienti e abbastanza veloci, i capi erano come da foto e descrizione, buon rapporto qualità prezzo
I ordered a dress and never received it. They pulled their money off my credit card as soon as I ordered March 19,2024. So they have my money and I have nothing. They won't even respond to a message I sent them. Scam written all over it. Done buy from Facebook adds.
Don't like not having a phone number for customer service as it takes a good period of time before emails are replied back to.
Got product on time...good experience... will purchase from again.
So how do I return items that don't fit?
No info available.
No response to request for gift card option. I wish to return the dress and was given options. Company has not followed up.
Professional & right on it. Corrected the problem right away. Always connected. Don't leave you high and dry. Will order from them again!
You are wasting my time. I am unhappy with the item. It does not look like the pictured item. Send me the return address. I have addressed this issue in many emails.
Dear Judy,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support
The quality of the clothing seems good but it is extremely difficult to return an item that doesn't fit. Other vendors have a much easier return system in place. I will be reluctant to order again because of this issue.
It takes longer to come than I thought! The dress that I get with size S but it's so big and long but I can fixed myself! Maybe the style that I choose!
Clothing cheap. Quality poor. Nothing like pictures.
I will order from Azzlee again. I liked the planting instructions and the care with which it was shipped.
A little slow delivery after I ordered otherwise it was fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support