business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,880 reviews
Colorado
1 review
0 helpful votes
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Clothes
May 15, 2024
Updated review

It seems to have gone well! I have not tried on most of them as they appear to be WAY too big for me... I've lost so much weight.

Date of experience: May 6, 2024

It seems to have gone well!
April 21, 2024
Previous review

It seems to have gone well!

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Awful
May 15, 2024

Took a long to get here. Size M shaped like a sack, fit an elephant, very disappointed.

Date of experience: May 6, 2024
Ohio
1 review
0 helpful votes
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The size blouse is ordered was too small and the pants were absolutely too small. The materiel was itchy and uncomfortable. This is why I hate ordering clothes online. I learned my lesson 😒

Date of experience: May 6, 2024
West Virginia
1 review
0 helpful votes
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Green dress very cheaply made. I like denim dress but too small in the bust line

Date of experience: May 6, 2024
North Carolina
1 review
1 helpful vote
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The jury is still out...
May 15, 2024

I ordered five items...four pairs of pants and one blouse. The pants all fit perfectly, but the blouse was HUGELY too large. I contacted *******@azzlee via email and asked about the return procedure. They replied almost immediately and offered me a return, refund or gift card option, However, since I replied that I would like the gift card, I have received absolutely no response in spite of repeated follow-ups.
Love the clothes but still deciding on what I think of the customer service...

Date of experience: May 6, 2024
Minnesota
1 review
0 helpful votes
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Disappointed
May 15, 2024

I loved the quality of the items I purchased, however, sizing was not true to my size. Thus, the two denim jeans I purchased were too tight and had to be returned, which always proves to be a hassle in our extremely busy day-to-day culture.

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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Azzlee Order
May 15, 2024

Returns are very time consuming and require too many emails to set it up. It would be nice to have a return label with the order… a one step process. I had to email a picture of my entire order to them (an order # did not suffice), go to the post office which was very inconvenient, get a tracking number, email the tracking number, wait for them to receive the package and tracking number…all before they would send me a refund.

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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Did not fit
May 15, 2024

The dresses ordered did not fit. I am waiting to hear from customer service.

Date of experience: May 6, 2024
Montana
1 review
0 helpful votes
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Love the tops
May 15, 2024

Good quality, washed well. Fit perfect, I like loose tops

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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I needed to make returns. I read and followed their very through return policy. They were amazing at responding to my request - even giving me options. Just FYI, they do take 12-24 hours to respond, but even with a minor snafu on my end (operator error) and taking 3 days of communication to clear it up, they were very professional, polite, and amazing in helping me clean up my error.

Date of experience: May 6, 2024
Michigan
2 reviews
1 helpful vote
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Very pleased!
May 15, 2024

Very easy and simple to order! The dress was a perfect fit and I received many compliments on it.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Very delayed - was not informed in a time way
May 15, 2024
Updated review

Took way too long to be delivered. I was not informed that one item was not available until I checked on the shipment which delayed delivery even more. These were for a friend who had knee surgery and now may not need them. I think I will need to return.

Date of experience: May 6, 2024

Easy to order items
April 19, 2024
Previous review

Easy to order items

Date of experience: April 9, 2024
Kentucky
1 review
0 helpful votes
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Tops were great!
May 15, 2024

Loved the tops and ordering was an easy experience!

Date of experience: May 6, 2024
Indiana
1 review
0 helpful votes
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Item poor quality
May 15, 2024

Still waiting to get credit for returned item need telephone number to talk to customer service

Date of experience: May 6, 2024
Wisconsin
2 reviews
0 helpful votes
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Sizing is off!
May 15, 2024

Ordered my correct size and the dress is too small.

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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Items fit well & are pretty, but I can't iron out the creases from shipping. Hopefully washing will help, but the fabric is like plastic. Too thick for Florida's sunshine.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Item as described
May 15, 2024

Timely delivery. Nice selection. Great packaging. Easy ordering process.

Date of experience: May 6, 2024
Tennessee
1 review
0 helpful votes
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Great Service
May 15, 2024

Good product but sizes ran too small and had to return

Date of experience: May 6, 2024
North Carolina
1 review
0 helpful votes
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The dress was very nice
May 15, 2024

Shopping went smooth. Will most likely order again.

Date of experience: May 6, 2024
New Jersey
1 review
0 helpful votes
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Great Products-Prices-Styles
May 15, 2024
Updated review

Ordered on-line - tried on the clothes - found two items too small, so will be returning. However, in the meantime, I placed a second order for additional items, for I liked the quality, materials, styles, and prices of the items in the first order.

Date of experience: May 6, 2024

Great products, lots of choices
May 7, 2024
Previous review

Great products, lots of choices.

Date of experience: April 25, 2024