From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Not satisfied with this company it is very hard to return. Only have 30 days and I have been emailing back and forth for a week already and still nothing. They want to give me 25 percent back and keep the stuff that doesn't fit!
It took quite a while for the items to arrive, which is a big reason I want to return items vs. try an exchange. They were ordered for a trip I'm soon taking, and there is no way I could get additional items in time. However, communication about receiving the order, giving me an order #, and informing me of when items are shipped, with a tracking number included was all good.
Only received 4 items. Still haven't received the jacket or the green/gold blouse.
Overall good. Shipping a little longer than normal but not bad. Gave updates on shipping.
Waiting to see if product is really looks like is does in the photo does not
I like the style the size the perfect fit for the summer luck the tops, awesome
Great products, however would like to see product description of the type of cloth/material used for the items.
Very quick & easy! They kept me informed the whole way to delivery.
Très satisfaite des vêtements, très fluide, léger, parfait pour l été
Terrible experience. Took many days to get a partial order and more days for the balance of the order. Requested a return authorization five different times before I got a response….still waiting for the return authorization and address to return these poorly made goods too. The email address they ask you to reach them in is not valid. Had to go to the "contact us" section to figure out how to reach them. Terrible experience.
Overall a good experience easy size measurements for all the items and helpful when a change had to be made when one item was out of stock.
Would use this site again.
Excellent experience because my product was exactly what i expected.
The products I ordered fit well and were as advertised. Customer Service helped refund the discount I was entitled to--very nice!
I was expecting a wait of at least a month. I think it came in less than two weeks.
This is a little annoying to have been asked about my experience when no one has made contact as of yet.
Horrible custom.serv Impossible to return,get refund. No reply to emails. Got 4 ot of 6items ordered. Sizes not true, r unhinged smaller
Generally my experience with the website was good. However, I purchased my items with properly reading the description of the material. The fabrics were a little thin for me. But generally they will be good for the hot months.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members