From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Order came promptly but I was disappointed with the waistband of the slacks
Quality not what I expected for the price. Clothing looked good on website with good reviews but very disappointed when I received the items. The elastic in summer plain casual Capri pants with pockets looked horrible
I received items that are too big for a Small size and when I Ask for a complete refund, the customer service suggest me a 30% refund because they don't pay for the shipping of the items. Absolutely unacceptable.
Clothing was received on time, material not what was expected. Have sent in 4 requests to their contact *******@azzlee.com, no response! NOT HAPPY! Website specifies that a return can be done once they have received a request and send you a return label. They are not holding up their end of the bargain. Don't be fooled by pretty pictures.
The site states that one must email customer service in order to return items but I did that immediately and nobody replies.
Pleased with some of clothing purchased. Beautiful material
I ordered my items on February 10 and received them March 3rd. That is way too long. The styles look great online but in reality, they are not like they represent.
Ease of placing order very easy, fast. Prompt service
Not pleased at all, have trouble with getting the return address so have to take a loss by getting only 70% of my money back and have to give away the clothes.
Poor service
Fabric is cheap, looks very inexpensive. Sizing is small.
Returns are not easy. The clothes are not really described. The prices are cheap and they have to keep that in mind but the clothes reflect the price. Understanding the closed description does not fit and the fabric itself is horrible
Shipping took a long time. Sizes are smaller than the norm.
Items easily found. Reasonable pricing. HOWEVER, I have to return everything! I'm so disappointed because the clothes are really cute. The sizes, unfortunately, are all over the place. The tops fit, but the bottoms don't, or the bottoms fit but the tops don't. The bathing suit just fits weird. I was so excited to get my package and am so disappointed in the outcome.
The dress I ordered was not as pretty as what I recieved. It was a waste of my money. Will never do it again.
The waist or torso sizing did not seem true to size
It ultimately got to me with no problems, but it took longer than what I was hoping.
Clothes look better on pictures
Not really satisfied
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members