business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Washington
1 review
0 helpful votes
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Return request
March 16, 2023

Waiting to hear if I can return a dress that does not fit.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Just not up to stander
April 15, 2023

I'm not happy with the sizing or material of clothes. Cheaply done.

Date of experience: March 16, 2023
Washington
1 review
0 helpful votes
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Poor quality fabric and I cannot get them to reply with return information and instructions

Date of experience: March 16, 2023
Georgia
1 review
0 helpful votes
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Sizing very small
April 15, 2023

Not good at this point as I am trying to return for a refund and it is a very slow process.

Date of experience: March 16, 2023
Wisconsin
1 review
0 helpful votes
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Some items not as they appear
March 16, 2023

Wish there were a few more views of clothing, like from the back. I hope the sizes are true, I'm between a small and medium, so we'll see about sizing

Date of experience: March 16, 2023
Arizona
2 reviews
0 helpful votes
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Good service
March 16, 2023

Good communication about shipping and delivery. The product received was nice for the price.

Date of experience: March 16, 2023
New York
1 review
0 helpful votes
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So disappointed!
April 15, 2023

Would never order from this company again. Very poor quality clothing!

Date of experience: March 16, 2023
Canada
3 reviews
0 helpful votes
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My recent purchases
March 16, 2023

Easy and straight and delivery was quite quick. I liked the amount of choices available along with colour choices.

Date of experience: March 16, 2023
Georgia
1 review
0 helpful votes
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Not good at all
April 15, 2023

Not good at all. The shirt I ordered didn't even look like what I ordered online.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Personal Experience
March 16, 2023

Great communication and shipping was fast. Good follow up with customers.

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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Would not recommend
April 15, 2023

Not really what the picture looks like. This is a more of a light pink shirt that doesnt fit well in the shoulders

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Buyer Beware
April 14, 2023

I ordered six items, none fit well and I followed the instructions on the website requesting a return authorization. They emailed me back and asked if I'd like to keep the items if they refunded me 20%. I declined and asked for return instructions. They then offered me a 35% refund if I'd keep the items. I declined again and asked for return instructions. Crickets. I've emailed 3 more times and they haven't responded. The website (and their emails) are very clear that returns without authorization will not be accepted and no credit will be forthcoming. So they've got you over a barrel if they ignore you. I'm disputing the charge with PayPal. (When I received confirmation from PayPal of the submission of my dispute the company name was listed as "厦门跑步者电子商务有限公司", which translates to Xiamen Runner E-Commerce Co., Ltd., which is located in China.

Date of experience: March 15, 2023
Utah
1 review
0 helpful votes
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Too small
April 14, 2023
Updated review

As I already wrote, the dress was much too small and not wearable.

Date of experience: March 15, 2023

Will see what I think after it arrives
February 23, 2023
Previous review

Will see what I think after it arrives.

Date of experience: February 23, 2023
New York
1 review
0 helpful votes
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Disappointed
April 14, 2023

It took a month to receive the items, and when they did finally arrive the fabrics were not as advertised and sizing was only. Attempting to make a return...will see how that goes!

Date of experience: March 15, 2023
Tennessee
1 review
0 helpful votes
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Hopeful
March 15, 2023

When I order from a company I am not familiar I am always hopeful the clothes are not paper thin. Well, my hope was in vain. I can't wear this outfit.

Date of experience: March 15, 2023
Minnesota
1 review
0 helpful votes
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Awful customer service
April 14, 2023

I have contacted this company 4 times to return my items because they are ALL too small. According to the size chart the size I ordered should have fit! But NO one will give me the address to ship the items back for a refund. It's a total sham! Do not order from this company. I just want a refund and to return the items!

Date of experience: March 15, 2023
Kentucky
2 reviews
0 helpful votes
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Poor Customer Return/Exchange Service!
April 14, 2023
Updated review

This is my first time to order. I read all your reveiws on everthing I chose, and were excellent. I am so looking forward to see if these clothes will work for me also. I'm disababled short and plus size, so its very hard to find anything that looks decent + of good quality.
I recieved my order and everthing is very thin see through material. Everything is 2 sizes to small... A 3x is actually a small 1x... POOR CUSTOMER SERVICE! No responce to my exchange refund email request that they say on their website I have to do to? No responce again and again! No 800 number to speak to a person! Very Disappointed! I'm disabled on fixed income so I need my money back or at least an exchange?

Date of experience: March 15, 2023

This is my first time to order
February 15, 2023
Previous review

This is my first time to order. I read all your reveiws on everthing I chose and were excellent. I am so looking forward to see if these clothes will work for my also. I'm disababled short and plus size, so its very hard to find anything that looks decent + of good quality.

Date of experience: February 15, 2023
Hawaii
1 review
0 helpful votes
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Long time to delivery
April 14, 2023

It took a long time before my items shipped. Almost didn't receive them in time for my trip. Several items low quality.

Date of experience: March 15, 2023
Washington
2 reviews
0 helpful votes
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Waste of money
April 14, 2023

What an absolute WASTE of money! Cheap, low quality polyester fabrics, sizing inaccurate. I will never shop this company ever again! I could get better quality at Walmart where the fabric would at least be cotton rather than cheap polyester that can't be worn in warm weather! Absolute rubbish!

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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Not satisfied
April 14, 2023

The product is shabby would not shop this site again.

Date of experience: March 15, 2023