business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,880 reviews
Wisconsin
1 review
0 helpful votes
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Not totally satisfied
April 19, 2023
Updated review

The return process is less than satisfactory. I was given the option of keeping it and getting a small fraction of the price back, returning it, but still having to pay for shipping, or getting a gift card. I decided to get the gift card and hope I'll have a better experience next time.

Date of experience: March 20, 2023

I hope the items are as great as pictured
February 27, 2023
Previous review

I hope the items are as great as pictured.

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
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Returns
April 19, 2023

I received my items but they do not fit. What do I need to return the items?

Date of experience: March 20, 2023
Florida
1 review
0 helpful votes
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Rf
April 19, 2023

Not the best quality, some sizes big other small. I will try them on. Everyday use it's ok.

Date of experience: March 20, 2023
Ohio
1 review
0 helpful votes
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Not what I expected
April 19, 2023

The fabric the pants are made of is much different than expected. I'm not even sure what it is. The blue top doesn't really match any of the blues in the pants.

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Quality, color and size
April 19, 2023

The services is very good, but the description and the picture are not what it look like. Also the size is not what it is written. I usually that size 10, so as you indicate, a Large fite 12 to 14. But it is not

Date of experience: March 20, 2023
Canada
2 reviews
0 helpful votes
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Order was received on time
March 20, 2023

Web site easy to use. I need to return 2 articles that do not fit. It's been a week since I sent the company an email for a return voucher but have not received a flolowup as of today.

Date of experience: March 20, 2023
New Hampshire
1 review
0 helpful votes
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Navy pants
April 19, 2023
Updated review

I was shocked to read the tag that said, "hand wash only". I never hand wash anything let alone cotton. Wouldn't buy your clothes again.

Date of experience: March 20, 2023

Very easy and uncomplicated
February 28, 2023
Previous review

Very easy and uncomplicated.

Date of experience: February 28, 2023
Texas
1 review
0 helpful votes
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First buy
March 20, 2023

My first buy from this site. Shipment came quickly and all items were as described. Lovely and comfortable. I will order again.

Date of experience: March 20, 2023
New York
1 review
0 helpful votes
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They delivered in a timely manner and have quality clothes.

Date of experience: March 20, 2023
Oregon
1 review
0 helpful votes
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Cute pants!
March 19, 2023

First time buying from here, we'll see if it fits!

Date of experience: March 19, 2023
Texas
1 review
0 helpful votes
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I waited a very long time to receive my order. Did not realize it would take so long.

Date of experience: March 19, 2023
California
1 review
0 helpful votes
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Butterfly top
March 19, 2023

The order is fine and a great summer top for my desert.

Date of experience: March 19, 2023
Ohio
1 review
0 helpful votes
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I sent my return to the return address on the package. I tried to contact customer service twice before sending the order. After I had sent my return, paying $14 of my money for the shipping, I was contacted by Azzlee and told I sent the package to the wrong address and I would not receive a credit. So, I am out the money I spent for the product and also out the money I spent to return the package via UPS. I will not purchase from this company again nor will I recommend them to anyone.

Date of experience: March 19, 2023
Missouri
1 review
0 helpful votes
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The clothes were not true to size. I purchased based on the size and supposedly loose fit.

Date of experience: March 19, 2023
Massachusetts
1 review
0 helpful votes
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Slow delibery
April 18, 2023

It took a longer time to arrive than most things I order online.

Date of experience: March 19, 2023
Arizona
1 review
0 helpful votes
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Not sized well at all
April 18, 2023

The shipping took far too long because one of the items was sold out. The back and forth took awhile before they finally sent the shipment. Some of the items were incorrect so I'm sending them back.

Date of experience: March 19, 2023
Utah
1 review
0 helpful votes
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Trying to to a refund
April 18, 2023

All the articles of clothing were very small! I read the reviews and all said this company was true to size...unfortunately not in my case.

Date of experience: March 19, 2023
Arkansas
1 review
0 helpful votes
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The pants and perfect, but the top and dress are two tight. I have sent 3 email requesting approval to return them, but have not received a response. Please advise on what to do. Thank you.

Date of experience: March 19, 2023
Indiana
1 review
0 helpful votes
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Black pants
March 19, 2023

I good experience love the scalloped black pants they fit good

Date of experience: March 19, 2023
Maine
1 review
0 helpful votes
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Never again
April 18, 2023

Requested now 5 times for return instructions although I do get a respond of how they can better help me they have done nothing to help with this return. Buyer beware, I now have to contact my CC for a chargeback.

Date of experience: March 19, 2023