Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
The return process is less than satisfactory. I was given the option of keeping it and getting a small fraction of the price back, returning it, but still having to pay for shipping, or getting a gift card. I decided to get the gift card and hope I'll have a better experience next time.
I hope the items are as great as pictured.
I received my items but they do not fit. What do I need to return the items?
The fabric the pants are made of is much different than expected. I'm not even sure what it is. The blue top doesn't really match any of the blues in the pants.
The services is very good, but the description and the picture are not what it look like. Also the size is not what it is written. I usually that size 10, so as you indicate, a Large fite 12 to 14. But it is not
Web site easy to use. I need to return 2 articles that do not fit. It's been a week since I sent the company an email for a return voucher but have not received a flolowup as of today.
I was shocked to read the tag that said, "hand wash only". I never hand wash anything let alone cotton. Wouldn't buy your clothes again.
They delivered in a timely manner and have quality clothes.
First time buying from here, we'll see if it fits!
I waited a very long time to receive my order. Did not realize it would take so long.
The order is fine and a great summer top for my desert.
I sent my return to the return address on the package. I tried to contact customer service twice before sending the order. After I had sent my return, paying $14 of my money for the shipping, I was contacted by Azzlee and told I sent the package to the wrong address and I would not receive a credit. So, I am out the money I spent for the product and also out the money I spent to return the package via UPS. I will not purchase from this company again nor will I recommend them to anyone.
The clothes were not true to size. I purchased based on the size and supposedly loose fit.
It took a longer time to arrive than most things I order online.
The shipping took far too long because one of the items was sold out. The back and forth took awhile before they finally sent the shipment. Some of the items were incorrect so I'm sending them back.
All the articles of clothing were very small! I read the reviews and all said this company was true to size...unfortunately not in my case.
The pants and perfect, but the top and dress are two tight. I have sent 3 email requesting approval to return them, but have not received a response. Please advise on what to do. Thank you.
I good experience love the scalloped black pants they fit good
Requested now 5 times for return instructions although I do get a respond of how they can better help me they have done nothing to help with this return. Buyer beware, I now have to contact my CC for a chargeback.
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.