business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Kentucky
1 review
0 helpful votes
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Sadly disappointed
March 21, 2023

Shopping was fine, received within a week. Sizing was a bit snug. Too bad. I really liked the dress

Date of experience: March 21, 2023
North Carolina
1 review
0 helpful votes
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Not happy
April 20, 2023

Trying to return this dress for a full refund is a joke. They list all the reasons I won't get a refund. I received the dress tried it on and put it right back in the packaging.

Date of experience: March 21, 2023
Georgia
1 review
0 helpful votes
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Do Not Buy
April 20, 2023

The tops I purchased are sooo cute but too small. You can not get a simple exchange or return. They have sent me 5 emails each time making an offer for me to keep the merchandise. Why would I keep what doesn't fit. Save your self the trouble and do not buy. They don't even have a customer service number because they are in China!

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Poor
April 20, 2023

Return is a hassle. Sizes are not reflective of normal sizes. Poor quality

Date of experience: March 21, 2023
New York
1 review
0 helpful votes
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Clothing
March 21, 2023

I like the tops I ordered. The pants...bot so much

Date of experience: March 21, 2023
California
2 reviews
0 helpful votes
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NEVER again.
April 20, 2023

I would have been satisfied if Azzlee had offered a full refund or exchange, but they offered me 20% and said I could keep the garment. What good is that if it doesn't fit. When I tried to reject this "offer" all additional emails came back as 'undeliverable', so I contacted PayPal for resolution and got a full refund.

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
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Major difference in sizing.
April 20, 2023

2 pieces fit and 2 were very much too small. All were x-large. I need to return 2. Do you send a return label?

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
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Read description carefully
April 20, 2023
Updated review

Customer service is excellent and very responsive. They deserve more stars but the quality of the product does not seem to equal the description and photos. Disappointing that out of 4 items I am only able to wear two. The other pants I gave to my mum. She will wear them for the summer

Date of experience: March 21, 2023

Love the looks hope this order gets fulfilled
March 1, 2023
Previous review

Love the looks hope this order gets fulfilled

Date of experience: March 1, 2023
Tennessee
1 review
0 helpful votes
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Never again Company a SCAM
April 20, 2023

This company is a scam and I can't get customer service to respond now. Sent an email that said I wish to return all three items. They sent back would offer 20% back and keep items and if not acceptable would send return address in next email. I said NO and wanted return address BUT when I tried to send that email response to *******@azzlee.com then I got a reply twice that MAILERDAMEON- mail could not be delivered. WHY Just send me the address so I can return. If not you are only proving the company is a SCAM

Date of experience: March 21, 2023
Indiana
1 review
0 helpful votes
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Clothing Order
April 20, 2023
Updated review

Love the style of the clothing. Hope the fabric is a good as it appears.
I did find the material to be of good quality as it appeared in the pictures. For the price I felt the material was very thin.

Date of experience: March 21, 2023

Love the style of the clothing
March 1, 2023
Previous review

Love the style of the clothing. Hope the fabric is a good as it appears.

Date of experience: March 1, 2023
Michigan
2 reviews
0 helpful votes
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Dolly
March 21, 2023

Easy and convenient. These are the type of clothes I've been looking for. They follow up if customer already received their orders. That's kind a nice that you guys takes care of your client.

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Review
April 20, 2023

Very slow customer service response……………………………………..

Date of experience: March 21, 2023
Maine
1 review
0 helpful votes
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Not all items clearly say what they're made of, I am a cotton-only consumer

Date of experience: March 21, 2023
France
1 review
0 helpful votes
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Les tissus
March 21, 2023

Il faudrait donner plus de détails sur les matières, les tissus avec lesquels sont fabriqués les vêtements, cela éviterait des déceptions.

Date of experience: March 21, 2023
Arkansas
1 review
0 helpful votes
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Does not fit what do I do
April 20, 2023

Please give me return address,I need to know where to send this package back to

I need a phone number to call

Date of experience: March 21, 2023
France
1 review
0 helpful votes
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Cest un bel emsemble
April 20, 2023

Le pantalon semble plus petit que le haut. De plus, les matières sont différentes pour le pantalon et la tunique. L'ensemble est très chic.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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I followed the website chart for sizing and they were to small. I have tried to return them and the emails go back and forth about returning them. Asking which items I am returning and why, which ones I am keeping and why. Now I have not received the final email stating how and where to return the items and it has been 3 days. I hope I am not stuck.

Date of experience: March 20, 2023
California
1 review
0 helpful votes
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Everything was great
March 20, 2023

No problems and arrived timely. It's a nice dress and very pretty.

Date of experience: March 20, 2023
Arizona
1 review
0 helpful votes
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Online shopping is not for me
April 19, 2023

I wasn't thoroughly satisfied with the blouses. I need to return 3 of them. I need to try clothes on from now on before I buy. I am having trouble getting help to return the 3 tops. I have gotten in contact and I am waiting for a shipping address and also I need assurance of a refund.

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Product discrepancy
March 20, 2023

Material used is different that shown on catalog material used was not good quality
It is very different cutting in shape than shown on the catalog

Date of experience: March 20, 2023