business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
California
1 review
0 helpful votes
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I emailed a request to return all 3 items. So far we have fine back and forth in emails and no resolution. I do not have a good feeling. They want to offer only a 20% refund!

Date of experience: March 23, 2023
Georgia
1 review
0 helpful votes
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Recent purchase
April 21, 2023

Models in ads made the clothing look better than it actually was

Date of experience: March 22, 2023
Arkansas
1 review
0 helpful votes
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Ordering was quick and easy but so far haven't been able to return items.

Date of experience: March 22, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy
March 22, 2023

It was very easy to place my order but now I need to return one item and need instructions.

Date of experience: March 22, 2023
Wisconsin
1 review
0 helpful votes
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Disappointment
April 21, 2023

Ordering was easy. Unfortunately, 3 items do not fit.

Date of experience: March 22, 2023
Pennsylvania
1 review
0 helpful votes
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Bad bad bad
April 21, 2023

All I want to do is return my order for a full refund. I have emailed many times to get the address but so far have not received the address and whatever papers needed in the return. Very disappointed. Why does it take so long to send the address and instructions from them.

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
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Items never received
April 21, 2023

I'm being forced to rate at least one star. I ordered $235.00 worth of clothing on 2/18/23. It seemed like it was taking an extraordinary amount of time to be delivered. I reached out to Azzlee and they provided a tracking number saying it had already been delivered.
I checked our home cameras on the date and time it was delivered and there are no signs anything was delivered. I contacted Azzlee to discuss and after waiting 4 days for a response I decided to contact my credit card company and dispute the charges. Within 24 hours they responded with a number to the shipping company and told me to call them. I called them and they advised since it was now 10 days after the delivery date there was nothing they can do since their policy is you must contact them within 5 days of the delivery. I reached back out to Azzlee and have not received a response. Hopefully my credit card company pushes back. Terrible customer service. Terrible reaction time.

Date of experience: March 22, 2023
Nevada
1 review
0 helpful votes
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Colors and sizing challenges
April 21, 2023

Unfortunately the clothes ordered did not match the pictures. The colors are different. The sizing didn't work for me either.

Date of experience: March 22, 2023
Arizona
1 review
0 helpful votes
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Completely sheer grey blouse
March 22, 2023

The ordering was simple. The top arrived in a timely manner. But, it should have been noted that the top is absolutely sheer and see through.

Date of experience: March 22, 2023
Colorado
2 reviews
0 helpful votes
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Disappointed
April 21, 2023

Took a long time to receive my order. The fitting was off and have yet to hear back regarding a refund…

Date of experience: March 22, 2023
California
1 review
0 helpful votes
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Fit
April 21, 2023

Most of the outfits do not fit i don't think that they are true to size

Date of experience: March 22, 2023
Canada
1 review
0 helpful votes
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Impossible to make returns
April 21, 2023

I did receive my order. I wanted to return some items because they were too small. I had some one email exchange with customer service on how to proceed. But since a few days, I get an error message telling that the mailbox is disabled. Very disappointed. The quality of products is good but be sure you order the right size!

Date of experience: March 22, 2023
California
1 review
0 helpful votes
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Returning all items
March 22, 2023

Clothing looks attractive. Hoping its quality stuff.

Date of experience: March 22, 2023
Colorado
1 review
0 helpful votes
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Floral dress
March 22, 2023

Ordering was easy, delivery was successful, and dress is lovely.

Date of experience: March 22, 2023
California
1 review
0 helpful votes
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Great product
March 22, 2023

Easy to navigate web site. Order was shipped promptly. I loved every item!

Date of experience: March 22, 2023
Alabama
2 reviews
0 helpful votes
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Website was easy to use.Except for not having return labels or customer service number

Date of experience: March 22, 2023

Website was easy to use
March 1, 2023
Previous review

Website was easy to use.

Date of experience: March 1, 2023
Michigan
2 reviews
0 helpful votes
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Great prices and good quality
March 22, 2023

Nice selection of women's clothes, very happy with my purchases.

Date of experience: March 22, 2023
Rhode Island
1 review
0 helpful votes
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Good experience
March 21, 2023

The product looked just like the picture. Fitted well. Haven't used it yet will when spring finally arrives here.

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Low quality materials
April 20, 2023

I ordered four different pieces of clothing and the material was very poor. Also the sizes do not run true to size

Date of experience: March 21, 2023
Connecticut
1 review
0 helpful votes
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Not happy
April 20, 2023
Updated review

Not happy with the sizing or quality of the items.

Date of experience: March 21, 2023

Loved the styles and selections
March 1, 2023
Previous review

Loved the styles and selections

Date of experience: March 1, 2023