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AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
New Jersey
1 review
16 helpful votes
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Garbage for Sale
April 23, 2023

The pictures of the products on line have been completely doctored to make the products look like something they are not. I bought what I thought was a vintage distressed sweatshirt for my wife and I received a piece of junk that is worse than Walmart. Different color, different material, different print, it was a joke. Can barely get a return so took a gift credit and it doesn't work on their website and customer service will not respond.

Date of experience: March 24, 2023
Colorado
1 review
0 helpful votes
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Don't try to return
April 23, 2023

Delivery was timely, but if you have an issue, they don't respond

Date of experience: March 24, 2023
California
1 review
0 helpful votes
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Service
April 23, 2023

Slow response on returns, still not truly resolved.

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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Over size T shirt
April 23, 2023

Quality just isn't there. Expected dresses to look nice. But just an over size T-Shirt

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
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I would like to return these items and have been waiting to get return instructions. I have already filed a complaint with PayPal.

Date of experience: March 24, 2023
Tennessee
1 review
0 helpful votes
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Sizes are wrong.
April 23, 2023
Updated review

I looked at the size chart and it seemed true to my size. But I ordered one size up anyway. Still, the items were too small. I will need to return them all. Frustrated.

Date of experience: March 24, 2023

I'm worried about items fitting even though I used...
March 4, 2023
Previous review

I'm worried about items fitting even though I used the size chart. Some items I liked were also too expensive.

Date of experience: March 4, 2023
Georgia
1 review
0 helpful votes
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Replacement items that worked out great.
March 24, 2023
Updated review

Had to return items and they worked along with me to satisfy. Got the items and am happy with them.

Date of experience: March 24, 2023

Waiting to hear from company concerning returns.
February 17, 2023
Previous review

I need to return three of four items and have sent several emails but no response.

Date of experience: February 17, 2023
Michigan
2 reviews
0 helpful votes
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Customer Service
March 24, 2023

Customer Service was helpful. They stayed in contact with me

Date of experience: March 24, 2023
New Jersey
1 review
0 helpful votes
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Online shopping
March 24, 2023

Prompt delivery. The clothes are nice quality but run a bit small

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
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My overall experience withAzzlee
April 22, 2023

My order was to be sent to a Florida address so I could try the clothing on and return them quickly. The company wrongly sent order to Ontario, Canada, where I will not be home until April, long past date to return. My daughter opened the package so she could tell me about the clothing. Sizes too small, material was inappropriate. I am extremely upset with this experience. I hope I get 100% refund as soon as I send the clothing back to Azlee.

Date of experience: March 23, 2023
Georgia
1 review
0 helpful votes
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Less than expected
April 22, 2023

I am returning these items. Cheap quality. The material is very thin and the quality of the workmanship is poor.

Date of experience: March 23, 2023
Ohio
1 review
0 helpful votes
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Need to return and no one has sent me a address to return my merchandise. Runs 2-3 sizes too small and I don't want a 20"% discount and keep the merchandise. They do not fit, I need a refund.

Date of experience: March 23, 2023
Florida
1 review
0 helpful votes
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Wrong blouse
April 22, 2023
Updated review

Cannot get someone to tell me how to return wrong blouse

Date of experience: March 23, 2023

Good first time buyer
March 3, 2023
Previous review

Good first time buyer

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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SIZE MATTERS AND SO DOES RETURNABILITY
April 22, 2023
Updated review

I am a large size woman who spends a lot of money on clothes. What I received from Azzlee looked exactly as pictured. They were absolutely beautiful things. But not one fit me. Even though I read the size chart carefully, knowing this was a possible problem. And when I emailed for return instructions, I was offered a choice of 35% cash refund (and I keep the non fitting items), 50% discount on a future purchase, or return at what they predicted to be a huge cost to me, and maybe it would be held up at customs or get lost in the mail and never even arrive. (I couldn't help but view that last option as a threat.) The fabric was thin and clingy; nothing like what we would find here even in the cheapest store. But I would have kept them if they had fit because they were so beautiful in design and workmanship. I sincerely hope that Azzlee can be the retailer that rises above these faults that seem common in the Chinese online market and offer products that are more reliable in size and fabric quality, and a US based return destination and process. They could even charge more: I would be the first one in line to buy.

Date of experience: March 23, 2023

Beautiful things
March 2, 2023
Previous review

Beautiful things. Wish you would describe fabric more consistently.

Date of experience: March 2, 2023
Texas
1 review
0 helpful votes
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Extremely disappointed
April 22, 2023

Cheap material...Not impressed at all Cheap looking, not like the picture! Will donate to Goodwill

Date of experience: March 23, 2023
France
1 review
0 helpful votes
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Je recommande
March 23, 2023

C'est parfait,il manquait un produit et le problème a été très bien géré

Date of experience: March 23, 2023
Tennessee
1 review
0 helpful votes
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Disappointed
April 22, 2023

I so badly wanted to love these clothes. The price is good but the 3 items I purchased did not were not like the pictures as far as the length. I will be sending items back which makes the deals not as good because of the cost to return them.

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
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Cute print
March 23, 2023

Shipping seemed long. Pants r cute. Shorts are an odd material. Not stretchy at all.

Date of experience: March 23, 2023
Canada
1 review
4 helpful votes
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The top is far shorter than size chart shows, even with their variance claim. I have been going back and forth for over a month they ask me to measure then remeasure then say the same as the start. All I manage to get is 30% off. I can't actually return the item without being out of pocket to pay to get it shipped back. The time I and their CSA have spent on this is far more than the cost it would have taken them to actually cough up a label. Shop at your own risk!

Date of experience: March 23, 2023
New York
1 review
0 helpful votes
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Return problem
April 22, 2023

Tried to return. Many emails back and forth with other options other than return such ad percentage back or coupon good for another item instead. They said waiting for my reply then BLOCKED MY EMAIL!

Date of experience: March 23, 2023