business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Texas
1 review
0 helpful votes
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Overall just ok
March 25, 2023

Order came quickly. Just so-so feeling on fabrics of the pieces I got. Sizing was off on the pant suit I ordered.

Date of experience: March 25, 2023
Kentucky
1 review
0 helpful votes
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Product is no good
April 24, 2023

Product is no good. Product does not look anything like on line

Date of experience: March 25, 2023
Oklahoma
1 review
0 helpful votes
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Buyer Beware!
April 24, 2023

This company is a sham and I took their bait. The clothes are very low quality and it took much longer than advertised due to coming from China. I'm sorry that humans have to make a living by deceiving others.

Date of experience: March 25, 2023
Wisconsin
1 review
0 helpful votes
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Whole experience was negative.
April 24, 2023

Want to return both items and this was my response: Hi Sorry to hear that. We can certainly help you with this return request. May I know which item or all items you would like to return ? What size do you usually wear? Which part of the clothing do you think doesn't fit? I really need to know the return items and record that before offering the return instructions and the return address. Additionally, Please don't ship the item to any address on the package bag you received (that's not our return address). Looking forward to hearing from you.
Best regards,
Karena | Customer Service | Azzlee Support Team

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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I am out of town currently but intend to contact customer service as soon as I return home. I will never purchase from Azzlee again

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Somewhat disappointed
March 25, 2023

Out of the two blouses I ordered, I was satisfied with one although the sizing was large. The other blouse is hardly wearable since the material is so filmy thin. The blouses were not really worth what I had to pay for them.

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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Return process
April 24, 2023

I do not recommend purchasing from this company. I needed to return 4 items (half of the clothes I ordered). I contacted the company, and I am still waiting for the return address in which to send the clothes. I have exchanged 6 emails, and they do not reply with the address. My first email was sent on March 17th. They constantly ask if I will accept a partial refund and keep the clothes. They also say that you only have 7 days to make the return once they send the address in which the consumer pays the postage. Based on this customer experience, I now would rather return all of the clothes rather than keep even the ones that fit!

Date of experience: March 25, 2023
New York
1 review
0 helpful votes
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I don't buy clothing online often, especially not dresses. I wear plus-sized clothing and am always wary of the correlation in sizes between companies.

I love the three dresses I ordered, despite some measurement issues. All appear to be high quality fabric and good sewing procedures. The only flaw is that the size of the sleeves does not equal the overall sizing of the dresses. The sleeves are super tight where they should be loose and comfortable. Because of this flaw, I need to send the dresses back for a refund. I hope the process is easy and quick.

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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SAVE YOUR TIME & MONEY
April 24, 2023

Size chart is way off (2 sizes - M is more like an XS).

NOT worth the hassle and expense to return which is how they make their money.

Would not recommend.

Date of experience: March 25, 2023
Alabama
1 review
0 helpful votes
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Disappointed
April 24, 2023

Disappointed in quality; disappointed in quality; ditto

Date of experience: March 25, 2023
New Jersey
2 reviews
0 helpful votes
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Inferior quality
March 25, 2023

Please send a label return items and send a refund.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Poor customer service
April 24, 2023

No live contact with a customer service rep. I've been waiting days for return instructions address to return goods. Quality on pics and what you actually get is misleading.

Date of experience: March 25, 2023
North Carolina
2 reviews
0 helpful votes
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Love it!
March 25, 2023

Very good, nice checkout, Shopping was a pleasure!
I will be shopping here again!

Date of experience: March 25, 2023
Pennsylvania
1 review
0 helpful votes
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Sucked
April 23, 2023

Dress was cheap flimsy and gave it to goodwill I will not be ordering from you again

Date of experience: March 24, 2023
Tennessee
1 review
0 helpful votes
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Very long delivery... didn't fit...never ordering from here...again.

Date of experience: March 24, 2023
Australia
1 review
0 helpful votes
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Azzlee bought as seen on Facebook
April 23, 2023

Semi satisfied. Actually love the geometric print blouse. Very disappointed with the ill fitting floral one. Not keen to shop again

Date of experience: March 24, 2023
Illinois
2 reviews
0 helpful votes
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I love the styles and delivery takes longer but my order was delivered fine.

Date of experience: March 24, 2023
New Jersey
2 reviews
0 helpful votes
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Did not like fabric
March 24, 2023

Fabric cheapened the look of the outfit. The fit was ok.

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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Customer Service
March 24, 2023

It was ok. I had a little trouble taking off the size small dress I first ordered. I decided I needed a medium.

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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When I wanted to return item they offered me 20 per cent of merchandise which would be about $6 when I declined & wanted to return they never responded. Big scam do not purchase anything from this company

Date of experience: March 24, 2023