business logo of Azzlee

AzzleeReviews 11,062

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Illinois
1 review
0 helpful votes
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Sizing is off
May 15, 2024

I ordered size from your size chart. Unfortunately it is not even close to fitting.
I do love the style and would be willing to exchange if I can get size to fit

Date of experience: May 9, 2024
Connecticut
2 reviews
0 helpful votes
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Not the quality I was expecting
May 15, 2024
Updated review

I will be returning all items. The materials quality is very poor.

Date of experience: May 9, 2024

Hoping for nice quality and quick shipping
April 20, 2024
Previous review

Hoping for nice quality and quick shipping.

Date of experience: April 10, 2024
Florida
1 review
0 helpful votes
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MaggieC
May 15, 2024

Ordering was easy and product was received quickly.

Date of experience: May 9, 2024
Arizona
1 review
0 helpful votes
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Not happy.
May 15, 2024

It took a long time to get my order. The order took a long time and the dress is very cheaply made no zipper impossible to get on.

Date of experience: May 9, 2024
Utah
1 review
0 helpful votes
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Easy Ordering Process
May 15, 2024

I browsed the Azzlee site, selected items I was interested in purchasing, then checked out. It was a few weeks later I received my items, well-wrapped & in good shape. Easy peasy!

Date of experience: May 9, 2024
Maryland
1 review
0 helpful votes
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I am pleased with Azzlee
May 15, 2024

I was worried about the negative reviews of this company, but I had a positive experience. The customer service people responded promptly. A refund for an item that was no longer available was made to my credit card within 36 hours and the items arrived safely. They took longer than I thought they would but I gather air freight, customs, etc. were involved.
No complaints

Date of experience: May 9, 2024
Canada
1 review
0 helpful votes
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RoseHeath
May 15, 2024
Updated review

I was having trouble inputting my Visa and getting my order to go through.

Date of experience: May 9, 2024

Rose Heath
June 13, 2023
Previous review

I thought my order took a long time coming in 26 days.

Date of experience: May 14, 2023
Missouri
1 review
0 helpful votes
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Slow delivery
May 15, 2024

I had to return the item. Not true to size and description didn't match product

Date of experience: May 9, 2024
Arkansas
1 review
0 helpful votes
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I never got a email for confirmation of my order. Nothing but email contact!
I was sent a link for tracking my order, it was not operational!
I am a bit concerned.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Delivery
May 15, 2024

The delivery took longer than I thought but I did appreciate the notice about the delay in the delivery. Thank you!

Date of experience: May 8, 2024
Missouri
1 review
0 helpful votes
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Who knows
May 15, 2024

The link for tracking did not function
(This is all I have to say)

Date of experience: May 8, 2024
Maryland
2 reviews
0 helpful votes
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Nice value for the price.
May 15, 2024

Am waiting for a response to receive the return address for my return. Only one item did not fit well. The others were fine

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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Returns
May 15, 2024

I need to return dress that doesn't fit. Can't get anyone to give me information on how to return.

Date of experience: May 8, 2024
Tennessee
1 review
0 helpful votes
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Love my clothes
May 15, 2024

I was happy with the quality-appearance of everything I received and pleased with the way they fit.

Date of experience: May 8, 2024
North Carolina
1 review
0 helpful votes
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Where are my orders?
May 15, 2024

I ordered three items in two separate orders about 12 days ago. The "tracker" is no help whatsoever in knowing where the items are and when they might get delivered. We are very frustrated by being kept in the dark about the status of our orders.

Date of experience: May 8, 2024
Florida
1 review
0 helpful votes
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Delivery
May 15, 2024

Have not received order placed in April!
Need right away for occasion I wanted to wear.

Date of experience: May 8, 2024
North Carolina
1 review
0 helpful votes
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Haven't received order
May 15, 2024
Updated review

It has been a month and I have not received my order. Will dispute the charge with my Credit card.

Date of experience: May 8, 2024

Very easy to maneuver website
April 28, 2024
Previous review

Very easy to maneuver website.

Date of experience: April 18, 2024
New Jersey
1 review
0 helpful votes
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Items very late.
May 15, 2024
Updated review

First order-really not sure how it will all turn out.

Not so good. Order took a long time. Sizing on pants way off.
Fabric not identified on website. Would not have ordered if I had know fabric was polyester. Can't
Stand polyester.

Date of experience: May 8, 2024

First order-really not sure how it will all turn out
April 28, 2024
Previous review

First order-really not sure how it will all turn out.

Date of experience: April 18, 2024
Pennsylvania
1 review
0 helpful votes
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The dresses were very small( ordered a 2x) the material was ok. The return policy is strange and confusing. You have to email the service support to let them know you have a return. They email with a list of requirements and options. You send a return email with your choice, then you are sent the address to return the dresses too. The dresses are very pretty and extremely reasonable however Azzlee fail with the convoluted return policy. The whole experience left me very unsatisfied.

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Bought a dress for a wedding.
May 15, 2024
Updated review

Ordering was quick and easy! The size was was small and tight in the chest. Was not the fabric advertised and had no stretch to it at all.

Date of experience: May 8, 2024

Ordering was quick and easy!
April 28, 2024
Previous review

Ordering was quick and easy!

Date of experience: April 18, 2024