business logo of Azzlee

AzzleeReviews 11,074

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
France
1 review
0 helpful votes
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Ok
April 4, 2023

Je suis très très contente de mes produits. Et je suis toute prête à refaire une commande pour une amie!

Date of experience: April 4, 2023
Ohio
1 review
0 helpful votes
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Review
April 4, 2023

All went well
But I didn't like the shirts when they arrived

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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I think every piece I bought needs to be washed by hand or a gentle cycle and line dried out of the sunshine. Pictures are very nice, the products not so much. Please include the type of fabric used in each garment, along with washing instructions in the description.

Date of experience: April 4, 2023
France
1 review
0 helpful votes
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Déçue
May 4, 2023

Bonjour.
Problème de taille et tissus très fins.
Déçue ++

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Disappointed
May 4, 2023

I thought it included the top as well. Item was overpriced once you add on the tax and shipping.

Date of experience: April 4, 2023
Texas
1 review
0 helpful votes
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ENOUGH BS
May 4, 2023

Despicable customer service. I repeatedly asked for the return address and continually received a runaround with everything & anything but the address. I purchased 3 items in good faith from this Company who obviously doesn't care that they've lost a customer.
They're asking for proof of purchase. Why? They've already asked for order number!

Date of experience: April 4, 2023
Utah
1 review
0 helpful votes
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Pretty
April 4, 2023

I contacted customer service and hoping to get the larger size

Date of experience: April 4, 2023
France
1 review
0 helpful votes
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Globalement satisfaite
May 4, 2023

Taille conforme.
Délai de livraison correct. Veste très confortable et très agréable à porter

Date of experience: April 4, 2023
Indiana
1 review
0 helpful votes
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Purchase
April 4, 2023

Quick and easy. Delivery takes awhile so if you need something in the next week, go elsewhere.

Date of experience: April 4, 2023
France
1 review
0 helpful votes
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Échange
April 4, 2023

J'ai déjà demandé le changement car la tête était trop petite.
Vous m'avez proposé un nouvel envoi pour la somme de 20 €.
J'ai accepté et j'attends le nouvel envoi.

Date of experience: April 4, 2023
Arizona
2 reviews
0 helpful votes
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Easy ordering, great quality. Unfortunately all items were too small. Please email me with instruction for return. Sooo sorry. Thanks in advance for your help.

Date of experience: April 3, 2023
Virginia
1 review
0 helpful votes
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Cute shirts
April 3, 2023

Fit almost to size, one was a little smaller than the other although they were the same size. Nice soft material, good for casual or dress.

Date of experience: April 3, 2023
California
2 reviews
0 helpful votes
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Not fitting
May 3, 2023
Updated review

Have fears nothing will fit right
Everything too small

Date of experience: April 3, 2023

Have fears nothing will fit right
March 11, 2023
Previous review

Have fears nothing will fit right

Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
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Disappointed
May 3, 2023

I waited a long time for my dresses and planned to take them on a trip to South America, but they were to large and the material wasn't the best. They were big, cheap material and cheaply made.

Date of experience: April 3, 2023
New Jersey
1 review
0 helpful votes
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No Follow Through
May 3, 2023

The order was placed and received within the estimated time frame. However, the return policy is not as timely as the purchase. I followed the directions given on the website and received a reply asking for additional explanation. Explanation sent and now I am waiting for over a week for confirmation of the info and the process to follow.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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I placed my order on March 10,2023. The item was received on March 24,2023. I began my "correspondence" with you on March 24th. I explained that I wished to return my item to you as the dress and duster were way too small. I was over 4 hours trying to reach someone at service@ Azzlee.com. I discovered that I had to "request approval" to return an item and instructions would be forwarded to me as to how to proceed. Subsequently I received "offers" of reductions in the price of the item from 20% - 50% and I could keep the item. WHY WOULD I WANT TO DO THAT? I persisted in my responses that I wanted a full refund of the purchase price and I would pay the return shipping expense. After close to week of back and forth e-mails, I finally received the needed Product ID ( I already had the Order Number) and a correct return address. There was NO packing slip or invoice in the package when I received the item and I NEVER received any info on their convoluted return policy until I specifically asked for it. Also in addition to being too small the item had NO quality at all. The fabric was cheap as was the skimpy construction on the item. It is true that you get what you pay for! This was No bargain!

Date of experience: April 3, 2023
Illinois
1 review
0 helpful votes
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Spring outfit
April 3, 2023

Shopping easy but delivery but within time stated.
Just like quicker.

Date of experience: April 3, 2023
Oklahoma
1 review
0 helpful votes
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Horrible
May 3, 2023

Size doesn't fit and fabric see through. Customer service is not responding to my order return request

Date of experience: April 3, 2023
Utah
1 review
0 helpful votes
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Easy to order
April 3, 2023

Liked my purchases! The blouses are very well made. The dress is soft and also well made.

Date of experience: April 3, 2023
Texas
1 review
0 helpful votes
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Navy pants
April 3, 2023

I haven't worn them yet so can't rate this product

Date of experience: April 3, 2023