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AzzleeReviews 11,103

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

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Wyoming
1 review
0 helpful votes
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Easy ordering, very easy to order. They didn't send me what I ordered

Date of experience: April 11, 2023

Easy ordering
March 22, 2023
Previous review

Easy ordering

Date of experience: March 22, 2023
Minnesota
1 review
0 helpful votes
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Delivery
April 11, 2023

Took longer than I expected. If going with regular shipping add a couple days.

Date of experience: April 11, 2023
Illinois
1 review
0 helpful votes
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1st purchase
April 11, 2023

Overall satisfied. Will need to return a few items based on fit.

Date of experience: April 11, 2023
North Carolina
1 review
0 helpful votes
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I have not received my order!
May 11, 2023

I have not received my order. I also have not been given any communication as to when to expect it. Waiting a month for an order is unreasonable.

Date of experience: April 11, 2023
Texas
1 review
0 helpful votes
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Not a good company
May 11, 2023

I would never order from these people again. I should have done my research before ordering and seen what others had written. You basically can NOT return anything to them. I wrote 3 emails till finally got a response.They still would not give me a return address. Finally they do a deal with you which is horrible but I ended up taking it because I was tired of dealing with them. I will in turn sell them to someone since they have not ever been worn. The customer service is HORRIBLE. Do your research before ordering anything from them.

Date of experience: April 11, 2023
South Carolina
1 review
0 helpful votes
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Liked the items I ordered.
May 11, 2023

I liked the items but need to return 2 and se change 2.

Date of experience: April 11, 2023
France
1 review
0 helpful votes
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Arnaque
May 11, 2023

La qualité des articles et les photos ne correspondent pas du tout a ce que l'on reçoit, je vais donc être remboursé partiellement de mes achats car on ne peut pas renvoyé gratuitement les articles

Date of experience: April 11, 2023
Ohio
1 review
0 helpful votes
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Good product, bad shipping.
April 11, 2023

I like the products. But it took them 18 days to get here! "Fast shipping" is false advertising.

Date of experience: April 11, 2023
Florida
1 review
0 helpful votes
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Easy shopping
April 11, 2023

Experience was fine but neet to return two items as they did not fit. Can you provide informtion on how to return.

Date of experience: April 11, 2023
California
2 reviews
0 helpful votes
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Fit is not good and no way is the fabric 100% cotton.
I'm a product developer in apparel for over 20 years
And this is a crappy product.
Like grandma pants. AWFUL.

Date of experience: April 10, 2023
Maryland
1 review
0 helpful votes
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Product review
May 10, 2023

Products are great. I mistakenly hit the wrong button. Meant to give more stars than 1.

Date of experience: April 10, 2023
Tennessee
1 review
0 helpful votes
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Review
April 10, 2023

Very helpful and courteous.Service department responded very quickly.

Date of experience: April 10, 2023
Florida
2 reviews
0 helpful votes
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You can't return anything without a Return Authorization Code and I have made 5 separate requests now and they won't respond to provide a code! I can't find a phone number ANYWHERE to call to get a number. According to their site I have 30 days from the date of arrival to return for a full refund. After that date I can get an exchange but I'm guessing I'm most likely stuck with $300 in clothing that doesn't fit and most definitely all made in China. The quality of the clothing was horrible and the sizing was all over the place despite ordering the same sizes. I have to believe this is a SCAM company. DO NOT ORDER FROM THIS COMPANY!

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Did not receive items
May 10, 2023

I never received any of these items I order over a month ago and I have never received a shipment

Date of experience: April 10, 2023
Pennsylvania
1 review
0 helpful votes
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The dress that I purchased was too large and I knew as soon as I opened the package so I did not try it on. I emailed the company as to how to handle the return as there was no packing slip or return instructions attached. As I did not hear back in a timely manner I packaged up the dress and took it to the post office and paid $15 for a return. After that time I received an email saying they would refund me 20% if I kept the item. That was really weird to me and I emailed them again I received another email showing a fine print circled in red that states not to return it until I received instructions. This is no way to do business and I never had such an incident like this in all the times I shopped online.

Date of experience: April 10, 2023
Florida
1 review
0 helpful votes
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Lack of customer service
May 10, 2023

I sent an email asking how to return some items and never received a reply. The clothing I received is sub-standard quality and none of it fits a shorter statured person. And the "green outfit I ordered is actually blue.

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Overall fine.easy to navigate new and interesting site

Date of experience: April 10, 2023
New Jersey
1 review
0 helpful votes
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Horrible customer service
May 10, 2023

The customer service is worse than the pdts and that is not saying much I've been trying to return all items and they reply w more BS still not offering a return address. They try to get you to take a 30% credit to keep pdts. No ty. All reviews I've read are saying sane thing. I've contacted PayPal. Filed a complaint. Asleep keeps you hanging w NO resolve. Horrible scam.

Date of experience: April 10, 2023
Pennsylvania
1 review
0 helpful votes
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Return
May 10, 2023

The process of returning these items is terrible, Azzlee makes it very difficult to return items

Date of experience: April 10, 2023
North Carolina
1 review
0 helpful votes
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Scam!
April 10, 2023

I need to return the items I ordered, just do not fit properly. I have followed the instructions for return as per website, sent 3 emails asking how to complete a return and get a refund, and still no response. WARNING: DO NOT ORDER FROM THIS COMPANY!

Date of experience: April 10, 2023