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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Ordered and was charged. Never received my items. Had to dispute my charges. Not real happy.
First time I ever ordered everything came quickly and I love the shorts they feel very soft and comfortable
Great and easy to order through the website. The packages delivery was timely.
Not only was the product not as described or pictured, it is very difficult to return.
Have not received any of my order. Very unsatisfied.
Not impressed. Way to expensive fir what I got. These are Walmart level pants at triple the price.
After trying to contact customer service several times, I have not gotten any response. Order did not meet my needs.
I am still waiting for the return address to be sent to me after requesting it 3 times now. I had to reach out thru your facebook profile because emails aren't answered in a timely manner. I will likely have to do that again. None of the clothes I ordered fit though the size I ordered was my true size. Very disappointed thus far. I do not want to keep the clothes for that reason nor do I want a gift card as another order would likely not fit either. I want the return address and a refund.
No comment. Read comment below. I have no further comment to make
Finding it very hard to return items that did not fit.
Long delay from customer service regarding returns
No US return address available therefore impossible to figure out the cost of shipping items back
Will not order from Azzlee again
Product are good found size was a bit off I'm regularly L but found them to be tight fit, so going to reorder in XL see if better fit. I still need to hear back to return and exchange some items, heard poor review in returning items. I have stated what I need to return and exchange.
It has been over a month since I ordered, and if I would not ask customer service about my order, they never let me know some items were not available. I would never order from this site again.
I still haven't received my order, I tried to contact the company but did not hear back.
Great clothes, 1st time trying company
When I received the clothes only 2 items could be kept. Sizes and styles did not work
Great clothes, 1st time trying company
This website's return policy is that you must email them to get directions for doing returns. I've waited 3 business days for a reply and still have no instructions. Some of my items did not fit and I was disappointed with the quality of one of the items. All items are made in China and do not look just like the photos. I'm disappointed with the lack of response from this company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members