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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Shopping was fine, the order I received were all what I wanted except I am not able to fit any of them. One of them was a birthday gift and she loved it which is good, but I have to return my 3 shirts because of size.
Chemisier très joli et très léger il est impeccable ainsi que la taille
Disappointment. Disappointment. Disappointment disappointment
Material is substandard. Pictures do not accurately show what you get material wise, pictures look great but quality is so poor. Return policy is not well advertised and although it says easy, not easy at all. I finally got a reply at my request for refund after four tries and filing concern with PayPal.
Takes weeks to receive my order. And customer service is very poor.
I never recieved my order, yet they have my money. I reached out to them and never heard back. Basically ripped me off
Terrible customer service, your product are not true to size. Your pictures and description are misleading. I have try several times to reach your customer service is very hard to get a hold.
Have been trying for the last 3 days to get return label and instruction from customer service and can't seem to get this/.
I love my new pants! Beautiful colors and fit! Thank you!
Easy to navigate. Original fashions. Delivery time longer than other mail order.
It was easy to order and the dresses were firm
Fitting
I have been attempting to return a few of these items since they were delivered. I understand that I will need to pay for the returns but have asked at least 6 times for their authorization and their return address (per their return policy protocol).
I contacted PayPal to ask for refunds on these items. It was only after PayPal reached out to them that Azzlee responded to my many emails. They requested that I explain which items were to be returned which I did immediately. That was last week and I am still waiting for their "permission" to return items which is confounding!
I am in a 30-day return window and their continued lack of response is causing me to get very close to the end of that time.
If I have to donate these items, I will. It feels wrong that a company can take away our personal freedoms in this way.
Considering I placed my order on March 24th and still have not received my order I am not a happy customer - I checked tracking and it is finally getting closer but I still have not received it.
Overall good. Delivery was pretty quick and everything fit well.
What is the old sang, if something seems to good to be true, it probably is. Well I didn't expect much but the pictures looked so cute I thought I'd try. Only the pants fit, but are of poor quality. The tops not only were too small they only sort of look like the pictures, I'd pay twice as much if it was what was actually shown in the pic. Won't return because it is not worth it. I gave them away.
Horrible quality, the pictures showed these great styles but the fit and quality of the fabric were very disappointing it is very misrepresented in the pict
Difficult to toggle back after viewing a product. Had to go back to home page and start search over. The cute look very cute. Hoping for good quality for price and fit.
Great….website was informative and the products came as advertised. Jeans did not fit….around the hips
Kim
Easy transaction but it took almost a month to receive. Other customers stated they had fast shipping, so I was surprised. However, things like this happen and I will buy from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members