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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I need to return these items. I have asked for help to do so.
I am still waiting for that to happen.
Have not received after several weeks! UGH!
Very disappointed!
The clothes were of great quality. However, they didn't fit do I sent a message just as directed in the request for approval to return. I have not heard anything in regards to returning the items. That's what I'm only giving 3 stars at this point.
En attente de documents pour faire le retour. Déjà transmit un e Mail le 11 avril 2023
Not Good. Having a real time trying to return something. Am trying to get my refund but
Nobody respond to e-mails.
I can't get anyone to rsvp to get a return address/label from since April 12.
I requested authorization to return as nothing in my order fit correctly. Had to send multiple requests before anyone responded and then again before I was provided a return address.
I was looking forward to getting my clothes but nothing ever came.
Probably won't order again since sizing is so I consistent.
Attention au photo, elles ne reflètent pas la réalité
I ordered a pair of pants and a shirt. I was happy with the shirt, although the quality was not great. I wanted to return the pants. Customer service did a fine job responding to me.
Took to long to receive my order and one of my items wasn't what I ordered. And like to return some of them and have not heard back on how to return them.
Unfortunately, I will need to return three of the four items ordered. The quality of the pants was not what I had hoped for and one top, while pretty, was too small.
I found the design poor for my shape. It took a very long time to arrive.
I will return the dress.
Placed order over a month ago and still have not received it. When I placed the order, it stated 1-3 days processing time and 8-12 business days shipping. Has been much longer! Starting to wonder if I will even receive it!
I have not received my order and I keep getting e mails wanting me to tell them how I like my things.
Very poor customer service on returns. Will not purchase again from this website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members