From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy & quick. Requested the cheaper rate of shipping but Azzlee without my consent charged me with the more expensive rate, The $25.00 pants have now become $48.00. The pants came and are cheap Made in China, ill-fitting. Cannot wear them. Never again.
I need to do a return and it's not as easy as Amazon. This process should be easier
Dear Kathy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I placed my order on April 28,2024 and received a "thank you" that same day. This is now May 14 and I have yet to receive another communication from Azzlee nor have I received my order. My credit card was charged for this order almost immediately. I am beginning to worry and wonder if this is a scam after reading some of the comments online about this company.
Dear Donna,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It's a hack to return the clothes. Still, after 3 texts, waiting for a return address. Very dissatisfied with the whole Azlee experience.
Dear Lynn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Received a defective blouse, requested a replacement or refund, and your response was " return the item at my expense so accept a partial amount as a refund. Not the we a successful company should, not standing by their products.
Dear Joseph,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Your tracking shows that I received and signed for merchandise, which is false! Cannot contact a live person with customer service issue.
Dear Brenda,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
No enough info about waistband of pants…button, elastic, belt loops, etc. and fabric content.
Dress was received and was not made of Rayon as described when ordered. It is made of polyester. I cannot wear polyester. Requested return instructions and have not received the information as of yet.
Dear Janice,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Received items but package did not have a packing slip for returns
I was very disappointed with the quality of the dress I received. The print on the fabric was smeared and fuzzy, and not like the picture. The return process is very complicated. Would not shop here again.
Dear Carol,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Since I have not received my order yet, I cannot give much feed back.
The ordering process went very smooth, though.
Very easy, to order. This was my first time ordering something from this company and I'm not sure how the clothing will look on me. I really like the look of the clothing on their website.
Very easy, hope they look good on me.
I don't know when my order will be shipped. I have had no communication with this company..
Dear Eileen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Simple, easy to use. But product has not been received as yet
I ordered ages ago, still no dress. Please refund my money, I ordered this for my granddaughters wedding. Thanks a lot for leaving me stranded
Dear Sharron,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I ordered three dresses and received three dresses I'm very disappointed in the quality of the fabric and the quality of the make of the dresses the fits are iffy I still wear an extra large in clothes that I've bought from years ago and now it looks like they're now three X's I have a requested to return all three dresses
The order took almost 4 weeks to arrive. It states 7 to 10 days.
Both events that I wanted the clothing for, was long over and I had to purchase other items. The dress did not match the picture online.
Dear Christine,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Very disappointed with item and would not have bought if I knew what this would feel like
Dear Eileen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Easy to spend your money, but not so easy to get or track your package
Dear Denise,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Easy to purchase, you had the exact type of dresses I had been looking for!
Have yet to receive my order and these idiots are asking for a review. Maybe try reviewing where my order is.
Dear Jim,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anita,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!