From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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See above can not find out where my order is and when it will arrive.
Items arrived. I will be following up with correct fit.
The clothes I received were poor quality and did not look like the pictures. One pair of pants was tan when I ordered grey. I was very disappointed. I will never order again.
Sono rimasta affascinata, dall' ampia scelta che offrite, i vostri articoli sono molto interessanti e con uno stile che incontra qualsiasi esigenza, con vasta opportunità di scelta
Very disappointed. Liked what I saw on Facebook. I don't support China
Tracking link doesn't work. Email 2 weeks ago said order had shipped. No reply from service email.
Immediate charge to card with no delivery of any that was ordered.
Haven't tried it on yet but like that it's all cotton.
Ordered a dress that when received was of cheap quality fabric and craftsmanship. Looked like pajamas when I put it on. Scoured their website that claimed easy returns, but directions for returns is nowhere to be found. Finally emailed them for information. They responded quickly, but you get the run around. Didn't even include a return address. Just said don't send it back to the address on the package. Exasperating. And no free shipping either. Will never order from them again.
After ordering two weeks ago, I still have heard nothing.
Also I already ordered XL for my normal L, the dress could fit a size S. Now I want to return and they make it impossible. I paid for shipping and now I have to pay for shipping again?!? Its a ripoff!
Items were suppose to be delivered 5/8/ 24. I did not receive them by 5/11/24. I have not received them yet.
Never rec'd the item I ordered. The tracking number was incorrect. Emailed several times they kept insisting it was on its way But I never rec'd it
Dear Kathleen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Not good poor response 10 day before shipping. Made in America only way to go!
Dear Melinda,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I enjoyed shopping the site, I found things I liked and ordering was easy. However, there was no indication that the items would be coming from England and that quality would be an issue. After ordering I found a site with reviews of Azzlee and I was horrified. There were complaints about shipping, not receiving items and poor quality and sizing. Well, I did get my order, and one out of five was reasonable quality and fit. The other things were too small and the fabric was cheap. I don't know how to send them back and get money back, but I will never shop there again
Easy to find things, information available
The items that I ordered right and everything bit like a glove. Thank you so much. Taking these items to the Dominican Republic for a vacation. What's my daughter
Quality clothes but items were too small. Runs small.
Dear Jennifer,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I don't get updates and it gives a link that doesn't work. Also they have received my money and yet only show that I ordered 1 dress and 1 shirt but I have been charged for the other 2 dresses. NO UPDATES NO HELP.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Sizes were a bit off especialy the daisy pants are quite large. The fabric on the other pants is not great but i will keep them. Not sure if I will wear them though. Tops are fine and what I was looking for.
Dear Stacy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Many steps to return policy. Shipped at my own expense to consignee in New Jersey waiting for refund.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jean,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!