From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
None of the items I received looked like as advertised on your website. I am returning the entire order,
I haven't received my order yet. But they have my $120. I placed the order on April 28th and it still shows it is being processed on May 14th.
Dear Cynthia,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I just purchased two sundresses. I found there to be a good selection of dresses. Both dresses were on sale. I can't wait to try them on.
I was not happy with anything that I bought. The sizes were way too small and I bought an XL. The material was paper thin. This is a company from China. Very cheap clothing and not quality material. 😢😡
Dear Becky,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Tried to contact Customer Service but didn't get a response.
Dear Debra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Too long to receive my order. Very disappointed.for my first experience. I hope i will get it.
Dear Judy-Ann,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Waiting for instructions. Will decide after complete return and credit is given.
I am very dissatisfied with the two tops in my order. Did not like the material or the fit. Liked the slacks.
Dear Sue,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Although clothes arrived in given time, clothes fabric seems thin and not as colorful as on your site
This is the first time I placed an order with Azzlee. I found their prices to be reasonable, their clothing to be stylish, and their sizes to be true. The two tops I purchased were shipped right to my mailbox. I will definitely order again from Azzlee.
I've received many compliments on the jumper I bought. It's light and breezy, easy to wear and matches many days colors.
I ordered a 3XL thinking I would get a little bigger since foreign sizes run all but this fit like an XL. Won't be buying from them again. Buyer beware.
Refund policy deceptive & off putting. Zero service. BBB & DA will be notified. Poor customer service UNACCEPTABLE
My grandson wanted to get a special necklace for his mother for her birthday. He asked me to help. We found your website and and he picked out a combination of necklaces and they arrived on her birthday! She loves them!
Colors not as shown. Sizes are too small, Fabric not as appeared. Style not as shown.
It was a very long delay in receiving the dresses I ordered. The quality of the material was poor, it was printed on one side and what appeared to be a beautiful print was just a front panel. I ordered extra large and one garment's sleeve was so small I had to get it altered instead of returning it.
I ordered two orders. I received the smaller order of 5 items but not my larger order. I am still waiting and am very upset.
This is my first order and it's taking longer then was told. Advertise that it was made in South Carolina and I only live in North Carolina. Can not get any info when tracking other then a shipping label has been made
This is my first order hope all goes well
The clothes are awful. Essentially a sweatsuit with unbreathable material. As well, the sizes are smaller than advertised. Shipping was terrible and the tracking doesn't work.
I am trying to return the clothes because the don't fit. Contacted customer services and I am getting the run around. I will NOT recommend this site! On their site it claims easy 30 day returns,
It's not.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jay,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!