From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy to shop with Azzlee but it's always difficult to see something online and hope it looks good on you. The dress did not and the "jacket" did not even match the greens in the dress. Because of the fit of the dress, I would have to wear the "jacket". I just wasn't happy with the look.
I'm size 6,5'1", 125lb (a little larger below waist). Based on reviews, I ordered medium. In this style of loose fitting pant I could probably wear large. On my short body the leg length is full length. However that's the way I like. The length of time to receive the order was long, but I anticipated that.
Dear Betty,
Thank you for your feedback. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
So far terrible
It has been three weeks since I placed the order. It said the order was shipped on 59 2024. Today's the 18th and I have not received it and there is no tracking information. I needed the clothes fairly quickly and now it's pointless.
Dear Lalitha,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Still waiting for order # AZL240 507 071 656 482. Please email me an explanation. And why do I have to do 50 words?
Dear Randi,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I was told the dress was shipped on Monday and I haven't received it yet.
No tracking. No delivery. I have contacted customer service several times. They put the onus on logistics and epidemic times.
Dear Terri,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I tried to contact customer service and they want to charge $1 to $5 just to talk to someone. I'm not giving you my credit card again. That ridiculous. I don't care if you say it's refundable.
Dear Sandy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
All items were way too small. I need to return the whole order, but there was no information on how to return, or even a return address.
Dear Faye,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I have returned my order to you and since then my husband has delete our trash and in it was my email fromyou on how to pay for the shipping cost to get the XL pants sent to me since I have already sent you the 3 pair large. I am not having a very good experience. Just give me info to get you money. I cannot figure out how to do it online, can I call and do it over the phone?
Dear Sharon,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Did not like quality or sizing of item. There was no way given to return, even after asking for information
Dear Darlene,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I'm really surprised by the negative reviews, I ordered loose summer pants, the delivery was fast, good quality material, I'm very happy, don't take everything you read as true.
I would highly recommend.
I had to email about where my order was. Email to Sitejabber did take care of the problem. No phone # to call. I did finally receive my order. The dress is lovely and the shirt is very nice.
Very disappointed, could not reach customer service by phone.
Dear Amanda,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I tried to contact customer service but my email wouldn't go thru and i have no phone # to speak to a representative.
I ordered my clothes on 4/28/2024. Have yet to receive. There was never any exact date that said when the order would be mailed..
Dear Shannon,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I never received my order and so far nothing has been done to find it. The tracking system and carrier I believe are all the same company which makes it very suspect. Be very cautious before buying from this company.
Dear Barbara,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Liked the experience other than I found it difficult to go back when I wanted to choose a different item
I will be returning the purchase as it was late getting to me it was in my mail box when I returned from a week long trip. Was disappointed in the quality.
Dear Hillary,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Website was very easy to use. Lots of items to look at. Looking forward to receiving them for my trip.
Very, Very, Very Poor.
No telephone call (which I asked for) to me with all the trouble I've had, and all inquiries that I have made via e-mail.
No solid information. This must be a made up site.
Dear Sharon,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danielle,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!