From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Will no doubt be returning my other order that I've been waiting for.
Look for to receiving full credit to my credit card.
Your return policy is not very clear. I still do not know how to return what I ordered. It doesn't give any return information on the last thing I received from you. I don't know where to send the return nor do I have a return slip of some kind.
Dear Lanore,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I am still waiting for the 3 shirts I ordered. Extremely slow service.
Dear Laureen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Although I had never purchased from them, I took a chance and purchased a few things. To be blunt, I was pleasantly surprised at the quality of the clothes I purchased. I will be shopping here again.
I ordered 5 items and got 2 of them.
VERY bad quality and tried everything to send back.
I never heard about the 3 items and had to take care of it myself with constant emails.
I will never order again and will tell everyone I know!
Dear Susan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
As I just said, I need to return my dress. I was not happy with the length of time it took to get my dress.
Dear Hooper,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Loved the design on the tops, but the fabric left a lot to be desired. It is too silky - I live in a hot climate and this fabric will be way too hot to wear in the summer
Dear Patricia,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Ok - took a long time to receive. Fabric not exactly what I expected. Colors were a bit drab.
Fabric wasn't quite what I expected, especially in the capris, but the style is very cute
I ordered a beautiful denim with white dress and did not receive this item😢. I need to return the jumper that I did receive and I need the UPC code to do that but Azzlee has not supplied it.
Dear Barbara,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Trying to make a return an did not receive all what I ordered
Dear Janet,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I am very please with the blouse and slacks. The order was slow getting here.
Can't reach anyone to return an outfit no phone number an no one is answering my emails
Dear Maryeva,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Ordered garments and they where delivered to post office. We were out of country so could not pick up... post office returned to you because we were notpicking up... we were tolt by you that if we repaid shipping of 13.00 no problem...did so and nothing yet. Hopefully soon please reply
Dear Eugene,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
All bottoms are true to size. 3 out of 8 tops didn't fit my midriff.keep that thought in mind.
Never got my order! Tracking number can't be found! Bogus!
Dear Bogus,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Items were too big
Took too long to get delivered
I contacted them twice and it still took at least a month to get here.
Dear Pam,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I ordered my usual size, and everything was too small, how disappointing.
Dear Jean,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
However, quality was not as good as it looked in pictures. Hope to return if Azzlee lives up to its statements. Waiting to hear...
Dear Rebecca,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I was Nervous to order from an oversees company - a dress was missing from my order and I paid an extra $22.99 for faster shipping - very disappointed.
Dear Deborah,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Nervous to order from an oversees company
I have been waiting over a month for delivery of $118.00 in merchandise from Azzlee.
My email is *******@aol.com. Please let me know when I should expect delivery!
Dear Iveral,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It's been almost 2 months since I placed my order and it still hasn't arrived!
Dear Karen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Veronica,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!