From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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A part le costume de bain je suis insatisfaite. L'un des t shirt avait même des coupures autour du col. De plus les t shirt sont très mince pour le prix.
I have been very pleased with any items I have purchased from azzlee. The quality of the materials has been excellent, and the sizing has always been accurate! I've never been disappointed!
Lots of beautiful selections at great prices! Also customer service was very helpful and always returned my emails
Like I said I reached out to you and have a tracking number don't know the company that's shipping it and it doesn't let me track it it only dates it 520 I ordered it on 5/5 and have no information on the status of it it's driving me crazy as I needed as soon as possible for a wedding/
I reached out to you via email and only got a Tracking number that does not let me get any information off of I am very dissatisfied
Dear Sheila,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Was happy with the variety of dresses, but I hate how cheap they are when they arrive! I should have known better. It's this cheap silky material and looks nothing like the picture! I'm sending it back!
Dear Sandra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Had a lot of beautiful dresses to choice from!
Would have appreciated an estimated delivery date, if overall, the order shipped in a couple of weeks.
The dress was not what was pictured, it was way longer than expected and the material was very thin and cheaply sewn.
Dear Sarah,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Website is easy to navigate but I need to return or exchange items plus have not received 1 item. And this is where I am having trouble getting in touch.
Very easy to navigate to any particular item I was looking for.
I have no issues with the product. I love Durrance. Length and width are perfect for my body.
I got an email saying that my order was delivered and i never received it, and there is no way of contacting the customer service by phone only email which is inconvenient.
Dear Christine,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The information they give to track my package was incorrect and the tracker has no number like it. Cannot track my package. Said it was shipped the 13-14 th of May 2024
Dear Nola,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I placed my order. Received a order number. Told 8 to 12 days. It's been 3 or four weeks and still have not received my order. But my card has been charged. I received an email asking if I received my order 2 days after I ordered it. Tried to email, told email is no good. So basically I believe I have been scammed.
Dear Lynne,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Wanted to return two items because they didn't fit and there is a rip in the pants at the knee. You have to jump through hoops - like first get approval for the return and of course have to pay to ship. Then pay more shipping fees to replace. They kept pushing me to keep the items, offering 20-50% refund. I finally caved and kept the items - that don't fit.
Dear Marilyn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I requested a return and a refund. Offered 5% off to keep the items. That's unacceptable
Dear Mary,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I ordered this dress on 5/10/24 and it was just delivered today. Very disappointed in the quality of the dress.
Dear Marilyn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I ordered and received two dresses. The whites in my dresses were not as they appeared to be with the online picture. Instead of a bold white, they were like a water color white. The sizing was not accurate and I wanted to exchange them...i.e., a 2XL is actually a 1XL, a 3XL is actually a 2XL. There are no free returns or exchange. The 3 options given all would cost me an additional $40. Customer support was decent given the time difference.
Because your notification of my order went to spam I did not receive notification till today when I checked my spam mail.
T t
Dear Grace,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I still have not received my dress. I was asked to review my experience the day after I ordered...I STILL haven't received my package
Dear Felicia,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
After being billed to cc February 12, ordered in January. I received an email a one point making certain of delivery - which I didn't receive. No credit was given to correct non receipt. Ultimately I did get the merchandise until April 30. The merchandise was not as expected. I want to return. There is no phone email, or address to which to send it.
Dear Lanora,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Unique merchadise, thanks for a selectioln. Waiting now to see the quality of the fabrics.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ghislaine,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!