From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I had great difficulty returning an item that did not fit. Had to pay for shipping & only received a portion of the value.
Even though this company gets very bad reviews, I had no trouble cancelling my order and getting a full refund.
Sizes do not correspond to what is expected. I had to give away items so not to go through return items detail.
Dear Elsa,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Contacyed customer service as product not received. I got the complete run around from contact post office with where it was and no tracking number checked neifhbors for missed deluvery thried to get refund. Nobody knew where it was and no one would refund my money. No one should do Business with thie company. They dont care. Lost my money and my product. This company is a acam
Dear Griffith,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I feel the clothing we're all cheap material and expensive tried to return and they made it as difficult as they could. Was offered 30% to keep the order Then they offered me 50% back on the purchase at this time I accepted,the clothes to ship back were at my expense. They seem to be a cheap clothing company. Save yourself from a problem also the shirts we sized 2 sizes smaller.
Dear Sharon,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Product was poorly made with no tags. Customer service was difficult. They finally promised return and never gave it. I had to file a dispute with the credit card and only after filing a lot of paperwork did I get a refund minus lots of bogus "fees"
Dear Dorothy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The quality is not what I expected. The fabrics are cheap looking. Every made in China. I did not choose to return because the return process was complicated and I was only going to get a credit for other merchandise.
Dear Susan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
If you're not absolutely sure that the product will fit, do not buy! Return policy is ridiculous, and exchanges would be the same if you're not certain of fit. Disappointing to say the least
Dear Margie,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
My clothes arrived damp and the material was pajama thin. Waiting for refund
Dear Sandy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The prices are outstanding not unfortunately the fabric is really poor quality
Dear Elissa,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Do not order from this company The product comes from China and takes many weeks Then it doesn't fit. I am very dissatisfied.
Dear Denise,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Very disappointed in the fabric quality, delayed shipping, difficult return process
Dear Pamela,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
This company has promised a refund address over a month ago even though I have written 4 times to please provide me an address to return a dress.
Dear Joanne,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Wanted to return the dress was way too big. Not what it looked like. Too complicated and not free returns so won't order again
Dear Kay,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It took a long time to get her and based on measurements it was tighter than expected.
Dear William,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Never received. I emailed them to cancel my order. I have not heard good things about the reliability of this website
Dear Stephanie,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I placed an order, got verification of the order, several days later I got a notification that my order was being filled. About a week to 10 days later I receive more information that my order had been shipped. Then you sent a message to ask if I wanted to cancel my order. One month, lacking one day, I received my order and was very disappointed in the quality and sizing of my order. I'm not satisfied and won't be placing another order from your company. Please take me off your email list. I unsubscribed several days ago.
Dear Jeanette,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
No customer service to talk with. Poor quality clothing, unable to return,unable to understand follow instructions.
Dear Hesta,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Ordered 2 items on line. They didn't fit. You claim to have easy online returns. That's false advertising! After exhausting tries; finally able to get an address of some co in NY. Shipped to them thing it's done only to receive it back 6 was later. Undeliverable!
Dear Norma,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Outfit looked beautiful in the ad, & just what I was looking for…but the actual product was so cheaply put together, and I can't get the wrinkles out no matter what I do…looks like I've slept in it…
Dear Ladies,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leslie,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!