From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Show clothing that looks good on site however when receiving them the material seemed it cheap so I would not order from you.
I bought my dress from the site. True to size, I love it. And communicated very well. Knowledgeable, precise and great information.
Satisfactory and the dresses were pretty and I have gotten compliments
There was not one item worth keeping! I just bagged them up and sent them to the people less fortunate. It was not worth the time to return. The blu stiriped blouse was advertised as linen/ not. 100% polyester. The gray linen shirt, very bad quality. Dont even remember the other
2 items
Dear Lauren,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I found the size's fitting, nice fabric very nice & care is easy.
Through TikTok I ordered some tops from Azzlee. Placed my order, paid the bill, got a confirmation and then nothing. Weeks later, I received an email with a link to the shipping company so that I could track my order. The link leads to a non-existent web page; there is no such company as ontimeshipping.com. When I go to the Azzlee website, I am unable to create an account that will let me view my order status. I have had 2 emails with them, after trying to get an update. Both referred to the broken link to the non-existent shipping company; the last one said this is all part of the process.
It has now been close to 2 months since my initial order. No product, money taken from my account, and no competent customer service rep to speak with.
Definitely feel ripped-off at this point. I should have been more skeptical of the "good" reviews interspersed with the bad reviews on TikTok. I have my doubts as to whether or not this "company" even exists.
Dear Cindy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Pictures need to.be kore than.one angle
Dress was too big,but I will try another purchase in future.
Product is not the quality I expected and nothing fit properly
Dear Jane,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It was a good experience. The clothes are really cute and fit well.
I ordered a dress from Azzlee. It came in a reasonable amount of time. The size I ordered was as expected.
I've sent email to return it unsuccessfully with no response
Dear Herolinda,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I ordered a dress and received it before the date I was told it would be here. Very satisfied.
Dresses ordered did not fit. The return policy is crazy. They will give you 30% of the price of your order back. Or send the order back and they give an undeliverable return address. I will never order from this business again.
Dear Jeannie,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
You pay a high postage fee to return items. Or they will refund only 50% if you keep the item. No other options.
Now I have a top that doesn't fit and lost money.
Dear Theresa,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I emailed that I was unhappy with several items I purchased and wanted to return them. There was no response. Now I feel stuck with clothes I don't like.
Dear Kathy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
More variety...interesting styles and patterns...stuff you Can't find in the store
These pants are paper thin and are designed for women with the perfect body! If you ate thick and curvy don't buy from this company.
Dear Lynn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Easy ordering process. Product arrived relatively quickly.
Product never arrived. Company VERY SLOW in resolving, never committing to. A resolution.
Dress was not true to size
Dear Rene,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Colleen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!