From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I received the dress and was thrilled! It's fits as described the fabric was nice and the price very affordable!
Good afternoon. I placed an order for a single item with standard delivery. It took almost 30 days to recieve it. I thought that was really long. The good news is that I like the item.
Wanted a dress for a graduation party thought I would try this company, the graduation passed by and didn't get the clothes. They told me that one item was on back order so I said can you please send the rest for now. Then waiting again to get everything. Finally came and nothing fit me. Did not like the material. The tracking didn't work either. I asked where the clothes were coming from and never got an answer.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Sizing not consistent. Poor quality fabrics. Took a really long time to arrive.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Offered a resolution and exchanged to I needed and all is good
It was easy to order and I love the dress. I love the print of the dress and the fit was wonderful. Overall it was perfect!
Excellent, very pleased. Material was of great quality. Very pleased with item.
Placed order. Took forever to get confirmation. Took forever to get tracking info. Still waiting.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Show clothing that looks good on site however when receiving them the material seemed it cheap so I would not order from you.
Dear Colleen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I bought my dress from the site. True to size, I love it. And communicated very well. Knowledgeable, precise and great information.
Satisfactory and the dresses were pretty and I have gotten compliments
There was not one item worth keeping! I just bagged them up and sent them to the people less fortunate. It was not worth the time to return. The blu stiriped blouse was advertised as linen/ not. 100% polyester. The gray linen shirt, very bad quality. Dont even remember the other
2 items
Dear Lauren,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I found the size's fitting, nice fabric very nice & care is easy.
Through TikTok I ordered some tops from Azzlee. Placed my order, paid the bill, got a confirmation and then nothing. Weeks later, I received an email with a link to the shipping company so that I could track my order. The link leads to a non-existent web page; there is no such company as ontimeshipping.com. When I go to the Azzlee website, I am unable to create an account that will let me view my order status. I have had 2 emails with them, after trying to get an update. Both referred to the broken link to the non-existent shipping company; the last one said this is all part of the process.
It has now been close to 2 months since my initial order. No product, money taken from my account, and no competent customer service rep to speak with.
Definitely feel ripped-off at this point. I should have been more skeptical of the "good" reviews interspersed with the bad reviews on TikTok. I have my doubts as to whether or not this "company" even exists.
Dear Cindy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Pictures need to.be kore than.one angle
Dress was too big,but I will try another purchase in future.
Product is not the quality I expected and nothing fit properly
Dear Jane,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!