From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Correspondence with company was painless and issue fixed immediately
I will give more feedback when product arrives
The picture of the dress was gray and blue striped… the dress I got was blue and white striped… looked nothing like the picture.
I have tried to contact vendor. Not happy with quality of item purchased. Was not at all as represented online. Want a refund.
Item was received in a reasonable time and I am satisfied with the product.
Had to check several times. I was given several numbers for item. None of those showed there was such an item. Finally they gave me a number that matched UPS and it finally came.
Clothing looks much better in the photos than it actually is. The material is very cheap and the sizes are small. I was disappointed but then you do get what you pay for. Low prices = cheap fabrics.
Dear Audrey,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Vibrant colors, just like the add. Real good. Qality of fabrics mediocre, Blouses were a true fit. XL shirt more like a medium. Not true to size.
Not happy with customer service and
Resolving my issues with your company and my orders
The quality wasn't what I had hoped for, the dresses didn't look good on me, so I returned them. Ultimately, I got a refund but without the shipping that I paid.
Unlike other sites, this took several weeks (not days) for delivery. I will be returning at least one of my choices.
Dear Karen,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Disappointed in the quality, the cut and the delivery time. I am returning everything I purchased for a refund. The description did not describe the fabrics. I never buy polyester.
Looking forward to receiving merchandise. Hard to tell about the quality; fingers crossed it is nice cotton. The styles are lovely.
The dress I ordered is exactly as advertised and fits perfectly. It came carefully packed and undamaged.
Order process was fine, but the shirt material is not very good. Very cheaply made, so unfortunately won't be wearing it.
Dear Judy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I wanted to exchange the two pairs of shorts for a smaller size. The process seemed extremely complicated and confusing. I gave up trying.
Dear Debra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I am happy with my purchase, but I had to order twice because it wasn't true to size. (Runs small.) Fortunately, I had a friend that could use it.
I will compliment customer service, when I had a question about tracking, they replied quickly and provided the answers I needed. Tracking either did not update or was very slow to update on both orders I placed.
I really like the blouse, especially the fabric. It's very sheer and summery. Would recommend!
Beautiful shirt! Runs a bit small. Ordering next size up. Customer service was wonderful and very responsive.
It took over a week to receive order. Did not care for the material.
The dress ordered was a large, but was too tight on me. Azzlee customer service sent a larger size. I only had to pay for the delivery. Very helpful and polite service. Thank you!
I was disappointed in the quality and the sizing, when I tried to return, I was only given an option for credit or 30% if I didn't want to return.
Dear Nadine,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Disappointing Customer service and poor quality merchandise. Item didn't fit
Dear Lynn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Still waiting for refund for half the cost of the dress. You persuaded me to keep the dress I wanted to return so that I could get the half refund. When will it come?
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patricia,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!