Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
The clothes was a size smaller than the measurements and did not look like the fit on the model. I requested to return.
Clothes I purchased were too small. Your return policy is absolutely the worst I have ever used. I did get a 30% refund on two items.
The dresses were too tight in the shoulders...which I have never had that in a large dress. My daughter couldn't even wear it. Too hard to send back so gave them away.
Items delivered were not like the pictures. Fabrics are cheap, sizing is wrong. Returns are impossible. Refunds issued with a giftcard are not usable.
Runs 2 sizes too small. Cost too much to ship back so I will find someone it will fit.
Product exactly as described. Great fit as well. Very pleased.
Great once order received. Took longer due to filling order
For the most part I am pleased and will be ordering more in the future. One blouse seems a bit big.
I won't place another order. Should have studied the return policy. Would only give me 30% of my money back and I have to send it back paying the postage myself. Not even going to bother. Either throw in the garbage or good will. Tried to give it away but no luck. Material very thin.
Dear Carla,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Dress very wrinkled and not a quality product. It doesn't want you to iron or steam it!
I received my product over 2 weeks ago and immediately returned it because of sizing
I'm still waiting on the credit on my account
This message seems very late for checking on customer satisfaction
Everything was too small. I want to return them and be refunded.
Dear Carol,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Ordering my product was easy. Some of the items did not look like the advertisement. The quality of the item seem to be sufficient.
Dear June,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Many to choose from and well displayed.
Well delivery took forever and package was taped together finally received?! All 3 tops run small? Not quality material. 😕 I actually threw one away! Never again 😒
Dear Susan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I'm always hesitant to order from FB as I've been burned. But I was looking for lightweight pants for summer and these looked like just the thing. The shipping did take longer than hoped, but they arrived. The fit was true to size. I'm 5'2 190 lbs and ordered a xl, fits perfect. They are light weight, stretch, loose and Are just as described on the FB ad. I thinking of buying another pair.
Good variety of products to consider. I did not know what the fabrics would be like, but I do like them. Have not washed my items yet, but concerned how they will stand up.
Good variety of products to consider.
I received my order a few weeks ago, wrote an email as instructed to get instructions regarding return of order. Both tops were I'll fitting. Too small. Smaller than my usual size. I still haven't gotten return instructions.
Dear Birgitta,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Almost every single thing I ordered was so small I couldn't even put them on, even though I followed the sizing guidelines on the website. I will say that they were very responsive about my returning the clothes for larger. Sozes
Dear Isabelle,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The return policy is bad. They said that they would exchange the clothing for ones that fit… problem is they don't have my size. They do not take returns for refunds. So I'm stuck with clothes that don't fit.
Dear Christina,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.
Dear Mindy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!