From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The dresses are beautiful. Very happy with the quality of the fabric.
Everything I ordered was too small. I used the size guide but I actually needed two sizes larger. The clothing was beautiful but I could not wear any of it. I ordered three tops and one pair of pants. I gave them away.
The pants are a little small in the waist and they shrank a good bit washing in cold and drying. One should probably drip dry the pants.
Disappointed- returning every item. My items were delivered on June 4,2024.
Dear Crinne,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Your size chart is not accurate. I ordered accordingly and all garments were tight.
Dear Vicki,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I've never shopped with Azzlee before. So far so good. Some of the materials of the clothes I ordered are quite thin. Otherwise they fit well according to the size selected.
I've never shopped with Azzlee before. So far so good
Overall I enjoyed the items I purchased. Would have preferred all items be cotton or linen, not polyester.
I could not find where my package was from the time it left California until I received it. Also, the size is not consistent with what it says. The item I ordered was ordered in the size my wife usually wears, but it is too small. I submitted a return request for the item but have not received any instructions on how to return it.
I received the shirt and was not at all satisfied with the quality of the shirt compared especially to the picture. However, when I inquired about returning it, was told I would have to pay the return shipping. I was also offered a percentage of the shirt instead. That amounted to $7.50. WILL NEVER order from this sham company again.
Dear Elizabeth,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I didn't like that I had NO way to track my order, I felt like I had been scammed! Order finally came in the mail.
Dear olettia,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Very good and easy to order. Received the top very quickly and the item was in very good shape
Dear Joan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
My experience was good, even though the pants are a little tight on the waist. I'm going to have them let out a bit, but decided to keep them because quality of fabric is impressive.
The quality of the dress was disappointing. I chose to return the dress.
Dear Floyd,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The items were as described and are reasonably priced. There is a long time between ordering and receiving. The web page is not user friendly. I was not able to track my shipment.
Dear Susan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
This is my first order. I'm not sure how things will fit so am a bit anxious about that. It is my hope that I can easily return anything that doesn't work.
Didn't plan shipping time accurately ordered for a trip & didn't arrive in time
Also tracking info wasn't able to open
Had to reach out to customer service
Ordered dress for wedding. Kept checking tracking number & it never went off label prepared! Contacted customer service to cancel order. They said I couldn't because it had shipped. Tracking number still said label prepared! Customer service did reply quickly on my 4 messages. I ordered 2 sizes larger than normal having had issues with other companies before. Dress didn't fit. You have to pay overseas postage to return & get refund which would have given me $20 out of my $50 order.
Dear Sandy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Asked to return the dress but if I kept it they would give me credit for so much. Don't know the amount and if it was going to be put back on my card.
Dear Peggy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Love my pants. They are good quality of cotton. What wrinkles they get look natural. I plan to take them on a trip to Europe. Took longer to get than i thought, but worth it. The pants were true to size.
I sent an email to service and have had no response I want to return clothes due to not fitting.
Dear Debra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The clothes I received were way to small and did not correlate with sizes in the USA. Also, the quality of fabric was not of good quality that I am used to seeing in stores.
Dear Lori,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!