From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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My experience with shopping and shipping was great but the items were not as pictured and were too big and the material was not as expected either.
Blouse came with creases from shipping. I e-mailed question as instructed over a week ago and still have not had an answer.
What is the fabric of this blouse and how do I launder it?
The quality of the material was awful and the top looked nothing like the picture. I took a chance for the second time with this company and have been disappointed both times. Never again!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The two tops I ordered appeared in the picture to be longer than they actually are. That was a little disappointing and why are all tops polyester?
I received my order in good time, quality is good for the price. But I need to return the dresses because they don't look good on me. I am still waiting for authorization to return for refund. Time is running out. If I cannot return, my review will be negative.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
My only complaint is that one of my items was out of stock and I was not notified. I had to reach out to Azzlee to see why my order had not shipped after several days. They choose to hold my order until all items were ready.
The two tops I got were not true to size however the dress was perfect and I do like it.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I was disappointed with the quality of the items I ordered, and am returning them.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I made an inquiry about not receiving an order within the expected timeframe. I received an immediate response from customer service. I then received another immediate response to another question I asked. Asynchronous, responsive replies with follow-ups are not the norm in online retail. Azzlee was a pleasant and welcome exception.
The dress i ordered was not true to size, and did not match the image posted.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Reviews didn't look promising but I'm glad I still ordered. Liked everything. Just be sure to look at fabric content. That helped me with selections.
I thought that my order was overdue so I emailed the company and was surprised to get a response within the day. The next day I received my package. I am very happy.
First time. When I received my order My experience wasn't good. Spent money on Azzlee and it didn't fit.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Product (several shirts) was delivered neatly. All of the items were too small. I sent a question to customer service but have not had a response_
The shirts I received were well packed and true to size! I love them!
It shows one color but when I received it, it was a different color
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I received my items in a timely manner. I am in the process of making a return because of fit and waiting for a response by email.
I ordered 3 tops. They are beautiful and fit perfectly. I received in a timely manner. I will be ordering from Azzlee again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!