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AzzleeReviews 11,226

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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Alabama
1 review
0 helpful votes
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Order Confirmation
November 7, 2023

Azzlee needs to confirm immediately that order has been accepted,, payment received and track shipping! I got bit scared when PayPal was the one confirming!

Date of experience: October 31, 2023
Minnesota
1 review
0 helpful votes
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Disappointed
November 7, 2023

The shirt never arrived and only after I inquired why did I find out it was out of stock. Waited three weeks.

Date of experience: October 31, 2023
Nevada
1 review
0 helpful votes
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Clothes look great per design.
October 31, 2023

I love the style of their clothing but they are not on target as far as size and delivery time.

Date of experience: October 31, 2023
New Zealand
1 review
0 helpful votes
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Not true 2 size poor return service, and pay full postage and no return address also no responsible on its return,

Date of experience: October 31, 2023

So far it has gone OK just not sure on the sizes if...
September 23, 2023
Previous review

So far it has gone OK just not sure on the sizes if OK let's hope so

Date of experience: September 23, 2023
Philippines
2 reviews
0 helpful votes
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Value for money
October 30, 2023

I live in NZ and these were cheaper and better quality than what we can buy here

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Website easy to navigate. & liked the look at clothes.

Date of experience: October 30, 2023
Australia
1 review
2 helpful votes
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Worst shopping experience ever
November 6, 2023
Updated review

Clothe were honestly terrible! Asked to return them, never got a return address, then I was completely ghosted! Could not get a response from customer service at all! I had to raise a dispute with PayPal to get a response and even then they wouldn't give a return address. Ended up accepting a 50% discount and I keep the clothes. So now I am out of pocket with a heap of rags that are not wearable!
Clothes are nothing like the photos the fits all wrong

Date of experience: October 30, 2023

Never had worse
November 3, 2023
Previous review

Clothes not anything like photos. Material is horrible, Sizing all over the place. Took weeks before they even shipped it!
Refused to give me a return address, then completely ghosted me! I had to raise a dispute with PayPal which ended in a 50% refund and I keep the clothes. So I'm out of pocket and stuck with a bunch of clothes I can't or won't wear

Date of experience: October 27, 2023
Canada
1 review
0 helpful votes
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OK. Reasonably prompt. Value for money. One item the wrong colour.

Date of experience: October 30, 2023
Australia
3 reviews
0 helpful votes
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Where's my parcel?
November 6, 2023

I still haven't received my parcel that I ordered weeks ago and this is the first time I have dealt with them

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Disappointing
November 6, 2023

Liked the design and overall look but armhole issue was not foreseen and is a deal breaker for me as too uncomfortable to wear

Date of experience: October 30, 2023
California
1 review
0 helpful votes
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Didn't
November 6, 2023

Didn't look like the image, online….packaging had something smelly & greasy all over it, after removing the blouse from the packaging, the blouse smelled awful

Date of experience: October 30, 2023
Colorado
1 review
0 helpful votes
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Inferior product. Worst customer service.
November 6, 2023
Updated review

Apart from not being happy with the product, I am appalled by the return/refund process and the behavior of customer service. After my initial request for return address and instructions, I received the email offering me multiple options instead of returning the product. There was no return address in that email. I responded saying that I am absolutely determined to return the product. After receiving the return address and mailing the product, I provided Customer Service with the tracking number. In the response message I was told that the refund will be issued in 7 days after they receive the package. On the 8th day, I sent them the reminder with the link to USPS web page showing that the package has been delivered to them. No response. As of today, it's been two weeks after the package was delivered, and I have not received any response from Customer Service, and no refund. You can guess that I would never even consider buying anything from this company. As to the refund, I'll give it another shot at trying to contact them, and if that does not work I'll dispute the charge for the original purchase.

Date of experience: October 30, 2023

I will never consider buying anything from Azzlee
November 11, 2023
Previous review

In general, the quality of the garments is very poor. The pictures on the website are deceiving. The return/refund procedure is cumbersome and tiring - not only you have to send an email to request the return instructions, but you have to explain and reconfirm that you really want to return the order.

Date of experience: October 12, 2023
Michigan
3 reviews
0 helpful votes
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Impossibly complicated return
November 6, 2023
Updated review

I had removed tags so that eliminated my returning the sweater

Date of experience: October 30, 2023

Fast and easy!
October 10, 2023
Previous review

Fast and easy!

Date of experience: October 10, 2023
North Carolina
1 review
0 helpful votes
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Easy and quick turnaround of product.
October 30, 2023

Very pleasant, ordering was easy, delivered quickly. Love the blouse. Thank you.

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Lauren Bush
November 6, 2023

Very disappointed sizing way to small. I ordered a L and I'm a 14 Australia and I asked my friend if she would wear it but alas too small for a size 12.I did contact you before and have been waiting for redund

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Great range
October 30, 2023

Great range of products
Suitable for mature woman and Australian climate

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Disappointed
November 5, 2023

Be careful with purchases. Some items are true to size but others are not. None of my items looked to be the same material as in the photos.

Date of experience: October 29, 2023
Australia
1 review
0 helpful votes
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Sizing
November 5, 2023

These products are not made to fit Asian ladies.

Thought these products came from Australia, too difficult to exchange for size that might fit

Date of experience: October 29, 2023
New Zealand
1 review
0 helpful votes
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So far, so good. Hope order arrives promptly & that clothes are good quality.

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Nice tops
October 29, 2023

Slow delivery from order date, but worth the wait.
Will buy again

Date of experience: October 29, 2023