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AzzleeReviews 11,226

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

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16,880 reviews

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Australia
2 reviews
0 helpful votes
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Lovely dress
November 3, 2023

Ordered xl as this is my normal size. Dress is way too small.

Date of experience: November 3, 2023
Australia
1 review
0 helpful votes
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Satisfactory service!
November 2, 2023

Very pleased with ease and quick delivery!
Perfect clothes for the hot climate I live in!

Date of experience: November 2, 2023
New Zealand
1 review
0 helpful votes
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Where is my refund
November 9, 2023

I ordered a dress October 11 money taken out of account but no follow-up. I contacted them a week later to inquire the whereabouts of confirmation email and was told the dress was not in stock would I like to order another or money back. I opted for the refund this was on the 18th but am still waiting. How long will this take?

Date of experience: November 2, 2023
Australia
1 review
0 helpful votes
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Material not the same as photo
November 9, 2023

Ease of purchase was good, transit time was acceptable but the photo of the pants in your advert were made of linen compared with my purchase which was polyester.
I would have preferred a linen product as per the advertisement.

Date of experience: November 2, 2023
Australia
1 review
0 helpful votes
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Different style dress to advertised
November 9, 2023

I ordered a light flowy dress and got a stiff A line styled dress I wouldn't wear. Paid more for this dress and delivery because I trusted the site. NEVER AGAIN!

Date of experience: November 2, 2023
Australia
1 review
0 helpful votes
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Non communication
November 9, 2023

Lack of realistic sizing on website. Not true to size measurements. Also non receipt of 1 item. Still awaiting answer to refund request

Date of experience: November 2, 2023
New Zealand
1 review
0 helpful votes
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Dress looked stunning in the picture.
November 9, 2023

I am unable to wear this as planned to my daughter's wedding as it is way to long & looks nothing like the picture on me. I have asked for an address so I can return it for a full refund & have only been offered a discount if I were to keep it.

Date of experience: November 2, 2023
New Zealand
1 review
0 helpful votes
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Shopping experience
November 2, 2023
Updated review

It was not possible to track my order but it did arrive.

Date of experience: November 2, 2023

Seems straight forward so far
November 12, 2023
Previous review

Seems straight forward so far

Date of experience: October 13, 2023
New Zealand
1 review
0 helpful votes
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Midi dress
November 2, 2023
Updated review

Last shop was excellent with great communication quick delivery and dress fitted well lovely material

Date of experience: November 2, 2023

Happy with products
October 21, 2023
Previous review

Arrived in good time true to word and good feedback for eta

Date of experience: October 21, 2023
Florida
1 review
0 helpful votes
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Excellent
November 2, 2023
Updated review

Easy ordering and delivery was faster than expected.

Date of experience: November 2, 2023

Gotta get these!
October 18, 2022
Previous review

Site is easy to use. Tops are very cute. Great experience.

Date of experience: October 18, 2022
Missouri
1 review
0 helpful votes
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Somewhat disappointed
November 9, 2023

I would like note photos showing the back and side of the clothing. Also, a longer description: pockets/no pockets, washable/dry clean, etc.

Date of experience: November 2, 2023
Pennsylvania
1 review
0 helpful votes
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Don't buy
November 9, 2023

Bad customer service, non responsive. Not nice on phone

Date of experience: November 2, 2023
Oklahoma
2 reviews
0 helpful votes
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Christmas
November 9, 2023
Updated review

Loved two of them but the medium blue one was not made to fit.

Date of experience: November 2, 2023

Easy peasy
October 29, 2023
Previous review

Easy peasy

Date of experience: October 29, 2023
Australia
1 review
0 helpful votes
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Ordered wrong size
November 9, 2023

Very helpful with organising exchange and very timely with sending new size

Date of experience: November 2, 2023
Australia
2 reviews
0 helpful votes
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Cardigan
November 2, 2023
Updated review

After I contacted customer service about my cardigan, I only had helpfulness from the support... many thanks for that...

Date of experience: November 2, 2023

So far it has been an easy experience...
October 13, 2023
Previous review

So far it has been an easy experience...

Date of experience: October 13, 2023
Australia
1 review
0 helpful votes
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Unhappy
November 9, 2023

All tops were not the right size and have no labels on any of the items. Also they make it too hard to return items and offer 30% back. If you buy a product in Australia you should be able to return it in Australia and not over seas. Will never buy from this company again.

Date of experience: November 2, 2023
Australia
1 review
0 helpful votes
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Really nice dresses,
November 1, 2023

Arrived fairly quickly and fitted a bonus! Was packed well.

Date of experience: November 1, 2023
Canada
1 review
0 helpful votes
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Overall experience
November 1, 2023

I likes the clothes just did not know what to expect. I like the pants the best. Thanks

Date of experience: November 1, 2023
Australia
1 review
0 helpful votes
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Good stuff
November 8, 2023

Site goes all the way back each time i wanted to just go back one step.also would like back views of clothing thanks. Good delivery timing good communication of where delivery was at etc.

Date of experience: November 1, 2023
Australia
1 review
0 helpful votes
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I ordered 2 dresses according to the size info on web site. They are about 2 sizes too small. When I enquired about returning them I was told that I would need to pay for the return postage to the USA and wait 30 days for the refund. I could swap for larger sizes but the cost and time line was the same. They offered a 30% refund instead. I don't think I will be ordering from them again.

Date of experience: November 1, 2023