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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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See the review that I posted under the above. Lousy customer service
My 1st time buying on line very happy with the service
Love them all will definitely purchase more in the future
Site products look fabulous but what arrives is not as good as the photo. You purchase from Australia and are told items can be returned, but the surprise is...they must go back to USA. I'm in NZ so new post costs wouldn't be good BUT to the USA no point as way too costly. The Company did offer a compromise but I'm stuck with items that are no good for me and not really eye catching to on sell, so will have to donate. Will not purchase again as way too risky and costly.
First experience shopping with Azzlee, unfortunately sizing incorrect and despite return policy my experience proved this is no easy task. Azzlee are NOT prepared to accept product back for full refund or exchange, very DISAPPOINTING. I had planned to order more items but after this not sure I trust customer service and satisfaction. I don't need to keep items that are not correct, let alone have to pay for it!
Poor customer service- I sent a email with my order confirmation and never received a return email-despite it being over 72 hours.
Your website needs customer service number to call also.
Didn't get what I ordered. I think is ridiculous I need to write more than I need.
I'll rate my overall experience when my order has been refunded due to lack of stock.
The look isn quite as good as in the pictures but you get what you pay for I guess!
Disappointed that 2 items were see through. I won't use this site again
Your clothing is absolutely NOTHING like you advertise. What I received was cheaply made clothing that looked like you could buy in a cheap Asian market. You falsely advertised the quality of your clothes and rip people off!
I would like to return two tops. They are not suitable for purpose. What is your address?
It is kind of hit and miss with the items. Some are great others not so much. If they aren't good it is impossible to get your refund. They offer a small percentage of the total spent. So not always happy.
Disappointed with overall experience. I selected a larger size than required and nothing out of 7 items fits me.
More info on garments required
Ie: elastic waste band
Quick response and delivery will use again.
Easy to order
Arrived in good order and was very well packaged
Nice material, a little short on me but love the shape
All good. I hope they fit me.
Really disappointed that 2 out of 5 fitted me.
The others were too small for an X-Large
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members