On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The fabric is much more shimmery than it looked in the photo. I'm unlikely to wear them.
I wanted to return 2 out of 3 items purchased but there is a massive reluctance to accept returns. I was initially offered 30% of the cost and to keep the items. I managed to negotiate 70% but have still not received the refund. Very disappointed and will not shop again.
Merchandis me was of poor quality. I returned immediately. Returned to address on pkg. No instructions inside. I paid return bill myself. This company would not issue a refund for my return.
Fine so far. I haven't received my merchandise yet! Hope my experience doen't change. WM
Lack of communication re shorts i ordered waited over a month then said none in stock disappointed
I waited almost 2 months for this order. Tells me that you have real shipping problems.
I think I ordered one size too big but I think it will work. I look forward to wearing it!
My order arrived in a reasonable time into New Zealand.
It's a pain being sent back to the first page when I've selected an item to buy. Would be better to go back to the page with that item. Or am I doing it wrong also items came from the USA not oz as I expected so unable to return.
It's a pain being sent back to the first page when I've selected an item to buy. Would be better to go back to the page with that item. Or am I doing it wrong?
Top I received was nothing like advertised and then making it difficult to return offering me to keep top and get $11 back top The top was too small anyway but I was going to have to pay to send back! Not impressed and will never order again. Doris Wright
Very disappointing, won't be risking purchasing again.
It came earlier then they said I will order again.
Easy to navigate - place the order at least 2 month's ahead of the time you need it for. It takes a little long.
Awful experience! I am now stuck with $90.00 worth of useless merchandise! In addition to paying shipping initially, I was informed that I would be responsible for return shipping, which I would reluctantly pay.
Ordered xl and can't get them past my knees. Very poor quality.
Was surprised that they were lined. Nice and warm comfortable!
Dress and one top fit nicely. The other top of same size was too small.
The Dress style was nothing like picture. Never buy again
Very prompt delivery. Dress of disappointingly thin material, did not drape or fit well. Expected same pattern on back as front, but back plain black. Negotiating a return/refund
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members