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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Sad that it didn't fit.if you would like to send a size larger that would be good.
Came across Azzlee on Facebook - liked their selection of clothing and though I would try them.
Quality of clothing was good for the price
Your L size which was described as 16-18 for Australia was more like 14-16.
Very happy with all ordered items. However difficult order: Website slow, did not accept promo code, had to reorder items to be able to pay. I like the products. Will reorder if good quality clothing received.
Fair the shirt was not what you had in the ad outline of can not the pic for false advertising, nothing like the pic that catches a persons eye
I received the clothing but it's not my style and need to return it. What is the process please
I'm needed to return 2 items from this order for larger size or money back and I have not had a reply after 2 emails
Company was helpful when placing and making changes to my order however now I need to return some items company not so helpful
Great, except for a hiccup with PayPal.
I have been dealing with them for years
I wasn't able to get through to them. Initially..
Unclear instructions re: return and refund procedures.
Fabulous variety of clothing to choose from.
It was disappointing that the article was not available and I was not advised of this until I queried the delay in receiving it. But very happy that payment was refunded very quickly
First time doing this so I hope it's all above board and I get my clothes and on time will not be buying from you lot ever again
First time doing this so I hope it's all above board and I get my clothes and on time
I loved the look of the sweater I bought and buying it was very easy.
Was unable to make a return. After hours of trying I was advised to just keep the dress that is much too large. No answer a s to how to receive a refund. Credit card statement shows charge was made October 27 for $55.98. I would like a refund and am happy to send item back if you will provide me with information on how to proceed.
The personnel in customer service is very polite and helpful
It was my first time dealing with Azzlee and I was a bit reluctant. But now after receiving(a little late) these almost perfect garments I will definitely do more business with them in the future
Requested refund. Returns only to USA despite it being an Australian website. Very dissatisfying experience awaiting the reimbursement of overpriced rubbish.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members