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AzzleeReviews 11,198

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,880 reviews

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Missouri
2 reviews
14 helpful votes
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Junk
January 23, 2024

Pictures are fake. Product is junk. Not worth $5.
Basically no refund options.

Date of experience: January 16, 2024
Australia
1 review
0 helpful votes
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Not what I expected
January 23, 2024
Updated review

I will not be buying online again and the order took a bit of time and the pictures are not what the clothing is in relation to fabric and flow.

Date of experience: January 16, 2024

Easy and efficient
December 16, 2023
Previous review

Easy and efficient

Date of experience: December 16, 2023
Tennessee
1 review
0 helpful votes
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Size way off
January 23, 2024

See review above dissatisfied. Slow response totally dissatisfied

Date of experience: January 16, 2024
Wisconsin
1 review
0 helpful votes
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Still waiting
January 23, 2024

I paid extra shipping to get an exchange (I kept the original item because it was one of the options they gave me) and I'm still waiting. They sent an email saying I should have rce3ived it, but I have not. Then I got a second email with this review option. And still waiting

Date of experience: January 16, 2024
California
1 review
0 helpful votes
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Not a sweatshirt.
January 22, 2024

Not the fabric listed, very disappointed. Will not order from here again.

Date of experience: January 15, 2024
Texas
1 review
0 helpful votes
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Great Product; fast shipping
January 15, 2024

Order was processed and shipped very quickly with great communication on status of transportation.

Date of experience: January 15, 2024
Illinois
1 review
0 helpful votes
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Not what I expected.
January 22, 2024

I received one sweater of two. Tried to reach Azzlee via email four times and just today I received this email. In waiting for Azzlee to respond and help with my issue I received my second sweater. Both sweaters are not colored like the photos on line. Using your size chart, both sweaters are too large. At this time I would like one or two return labels depending if I can return these items together if possible. Thank you for your time. Darcy Schromen

Date of experience: January 15, 2024
Florida
1 review
0 helpful votes
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Great products
January 14, 2024

Excellent customer service. Swift delivery. I highly recommend this vendor.

Date of experience: January 14, 2024
California
2 reviews
0 helpful votes
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An ad slipped into my computer while I was on another site. I do not like this sneaky approach.

Date of experience: January 14, 2024
Michigan
1 review
0 helpful votes
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I ordered 4 items and then found so many poor reviews. Within 24 hours I contacted them about cancelling my order as their policy stated I could. They did reply and said 1 item had been shipped, but they did cancel the rest. When my item arrived it had been described as a sweatshirt but actually was a polyester blend. I contacted them about a return. This spurred numerous E-mails back and forth for days. They said I even needed to have the clear plastic bag it came in, which luckily I did. They offered 25% back and I keep item, then they offered 50% back and I keep item. I turned both down, ended up paying to have it shipped back but they did credit my card. By the way, be aware you return to a USA address and when I called my credit card company trying to find out more about the company, they told me it was based in Spain. It was quite an ordeal to get a refund for my item but they did come through. Due to the quality of the clothing and the hassle with the refund I would not order from them again.

Date of experience: January 14, 2024
Virginia
2 reviews
0 helpful votes
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Average shopping
January 21, 2024
Updated review

Buying was easy. But poor quality clothes. Will not use again

Date of experience: January 14, 2024

Fast and easy
December 25, 2023
Previous review

Fast and easy- lets see how the quality of clothes are now

Date of experience: December 25, 2023
North Carolina
1 review
1 helpful vote
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Refund/return process extremely cumbersome. I had requested a return of all items and a 100% refund. They tried to charge me over $50 to return the items and then negotiated the amount of the credit. The final offer that I accepted was a 50% refund and I "get to keep" the items. Ridiculous. I'm taking the refund and throwing out the clothes because I'm embarrassed to donate them. The quality is that bad.

Date of experience: January 14, 2024
New Jersey
1 review
0 helpful votes
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Good selections
January 13, 2024

Very easy to browse and navigate the website and the selections of the clothing is very nice.

Date of experience: January 13, 2024
Texas
1 review
0 helpful votes
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Shipping longer than expected
January 13, 2024

The site was easy to navigate. The products are as I expected. However, I expected the items that were in stock to ship promptly as per their website. That did not happen. After several emails two of the items finally shipped. I ordered 1/13 and the first item arrived on 2/4 and the rest of the ordered arrived 2/6.

Date of experience: January 13, 2024
Pennsylvania
1 review
0 helpful votes
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No delivery, no response
January 20, 2024

Item has not been delivered after one month, no response from email. Would never order from again.

Date of experience: January 13, 2024
Wisconsin
1 review
0 helpful votes
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Late
January 19, 2024
Updated review

Easy to navigate and am looking forward to seeing what happens.I can't try them on because they arrived the day after I left for three weeks. I will let you know how they fit when I get home.

Date of experience: January 12, 2024

Easy to navigate and am looking forward to seeing what...
December 20, 2023
Previous review

Easy to navigate and am looking forward to seeing what happens.

Date of experience: December 20, 2023
District of Columbia
1 review
0 helpful votes
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The clothing received does not look like the photos.
January 12, 2024
Updated review

Praying that the dresses fit and look as pretty as they do in the pics!

Date of experience: January 12, 2024

I love your selections
September 2, 2023
Previous review

I love your selections. I hope that they fit!

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Great looking clothes on the website but only one profile of each so you really can't assess the items. Decently made clothes arrived but something about each did not work--the length, the arms, the material. What a NIGHTMARE trying to return. I had to pay to return and it was expensive $40+; it look so long for them to refund my money. You are dealing with an overseas company. Customer services responds quickly with emails but not with results.AZL******* Beware (I'd also be wary of this site as no other site produces such positive feedback for Azalea!)

Date of experience: January 12, 2024
Australia
1 review
0 helpful votes
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Easy to purchase and the items turned up in a timely manner

Date of experience: January 11, 2024
Arizona
1 review
0 helpful votes
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Very disappointing purchase
January 18, 2024

Took too long to get. Quality not good. Looks as if it'll fall apart during wash. Much too expensive for what received

Date of experience: January 11, 2024