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Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
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I will not be buying online again and the order took a bit of time and the pictures are not what the clothing is in relation to fabric and flow.
I paid extra shipping to get an exchange (I kept the original item because it was one of the options they gave me) and I'm still waiting. They sent an email saying I should have rce3ived it, but I have not. Then I got a second email with this review option. And still waiting
Not the fabric listed, very disappointed. Will not order from here again.
Order was processed and shipped very quickly with great communication on status of transportation.
I received one sweater of two. Tried to reach Azzlee via email four times and just today I received this email. In waiting for Azzlee to respond and help with my issue I received my second sweater. Both sweaters are not colored like the photos on line. Using your size chart, both sweaters are too large. At this time I would like one or two return labels depending if I can return these items together if possible. Thank you for your time. Darcy Schromen
Excellent customer service. Swift delivery. I highly recommend this vendor.
An ad slipped into my computer while I was on another site. I do not like this sneaky approach.
I ordered 4 items and then found so many poor reviews. Within 24 hours I contacted them about cancelling my order as their policy stated I could. They did reply and said 1 item had been shipped, but they did cancel the rest. When my item arrived it had been described as a sweatshirt but actually was a polyester blend. I contacted them about a return. This spurred numerous E-mails back and forth for days. They said I even needed to have the clear plastic bag it came in, which luckily I did. They offered 25% back and I keep item, then they offered 50% back and I keep item. I turned both down, ended up paying to have it shipped back but they did credit my card. By the way, be aware you return to a USA address and when I called my credit card company trying to find out more about the company, they told me it was based in Spain. It was quite an ordeal to get a refund for my item but they did come through. Due to the quality of the clothing and the hassle with the refund I would not order from them again.
Buying was easy. But poor quality clothes. Will not use again
Fast and easy- lets see how the quality of clothes are now
Refund/return process extremely cumbersome. I had requested a return of all items and a 100% refund. They tried to charge me over $50 to return the items and then negotiated the amount of the credit. The final offer that I accepted was a 50% refund and I "get to keep" the items. Ridiculous. I'm taking the refund and throwing out the clothes because I'm embarrassed to donate them. The quality is that bad.
Very easy to browse and navigate the website and the selections of the clothing is very nice.
The site was easy to navigate. The products are as I expected. However, I expected the items that were in stock to ship promptly as per their website. That did not happen. After several emails two of the items finally shipped. I ordered 1/13 and the first item arrived on 2/4 and the rest of the ordered arrived 2/6.
Item has not been delivered after one month, no response from email. Would never order from again.
Easy to navigate and am looking forward to seeing what happens.I can't try them on because they arrived the day after I left for three weeks. I will let you know how they fit when I get home.
Easy to navigate and am looking forward to seeing what happens.
Praying that the dresses fit and look as pretty as they do in the pics!
Great looking clothes on the website but only one profile of each so you really can't assess the items. Decently made clothes arrived but something about each did not work--the length, the arms, the material. What a NIGHTMARE trying to return. I had to pay to return and it was expensive $40+; it look so long for them to refund my money. You are dealing with an overseas company. Customer services responds quickly with emails but not with results.AZL******* Beware (I'd also be wary of this site as no other site produces such positive feedback for Azalea!)
Easy to purchase and the items turned up in a timely manner
Took too long to get. Quality not good. Looks as if it'll fall apart during wash. Much too expensive for what received
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.