Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
After waiting 2 weeks I contacted the company enquiring about my order I was then told it was out of stock I had to contact them they were not even polite enough to let me know.I was finally offered a refund which I am still waiting obviously they like holding onto my money.Would have liked the top.but that did not happen.
Colors in sweater were not the same as photo online. Upon return which I still have not received my money credited back yet is a long process. Quick to take money, slow to return and product was not good color match.
I bought this blouse for my 98 year old mother who loves cats. She is tiny with a small frame. The Medium fit her well. She is 4'11 inches and weighs 120 pounds. The blouse is easy to wash, does not wrinkle, and looks awesome.
It's good! I love shopping online. However, with clothes you can't depend on the feel of the fabric or how it fits. Which is why I need to return a few items so I will know more about my experience when I finish my return.
Not satisfied with this company it is very hard to return. Only have 30 days and I have been emailing back and forth for a week already and still nothing. They want to give me 25 percent back and keep the stuff that doesn't fit!
I am still waiting for my order that went in several weeks ago. I am still worried I lost about $100 ordering from them. If they arrive and if they are everything I was expecting (fit according to size chart as advertised, good material, etc.) I will happily write and upgrade my review, but so far, not impressed.
Got clothes quickly - they did not fit - unable to return them due to their policy that says they must send you instructions - emailed 4 times - no response on how to return these items. I think I will need to contact my credit card company…
Sizes ordered from small to large, no confidence in size chart, hope they are correct. Fabric often not stated. Hope for cotton or linen. Need a narrative on why sizes so variable. After contacting customer service, bust size correct, but all are tight in shoulder.
Loved the products. Fast delivery.
Customer service contacted me to let me know an item was out of stock. They gave me a choice to pick something else or get a refund for that particular item. I chose the refund, and the money was promptly put back onto my credit card. I will definitely order from them again.
This company is a scammer, don't buy from them. When you ask to return for refund they offer credit instead to buy more garbage- no good. Very disappointed because the style in the photos are just what I'm looking to buy.
The shopping and delivery were fine. However quality of the product was not very good and that is the chance one takes when using a new vendor. Unfortunately I find this to be true of many if the vendors on FB.
It was easy to order. Seemed to take a longer time to arrive than expected. Some colors are not true to pictures presented. Read materials and care instructions carefully. Nothing beats trying a garment on to make sure of the fit.
I had an issue with one or more items being out of stock but the communication with the customer services team was efficient and pleasant. My problem was resolved almost immediately and my order turned within a week afterwards. Extremely happy with both the service and products. I will definitely be using this site again
Fit okay. Items look okay but I have read on other reviews that they shrink. I did measure my self and was pleased over all of the appearance for the money spent. If they shrink it will be a different story.
Over a month before receiving partial order, one item missing. No packing slip or any info about missing item. Tried to look up tracking and no info. Items I did receive are fine, not great.
Won't order from this company again.
Your return policy is not very clear. I still do not know how to return what I ordered. It doesn't give any return information on the last thing I received from you. I don't know where to send the return nor do I have a return slip of some kind.
Dear Lanore,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It is easy to shop through the choices. I wish there were better photos, some of the choices have more than one photo but most do not. When scrolling through the pics, it's just the same pic multiple times. Bigger problem is the size not being consistent with normal sizing for clothing in the U.S.
Easy ordering, everything fit true to size. However, it was two weeks before I received a shipping notification and three weeks before the clothes arrived, so if you need anything to arrive quickly, this may not be the source for you.
The product feels and looks great but the fit is just not right. 3 out of the 4 things o ordered don't fit correctly. I suggest ordering two sizes up in the shirts ( no stretch) but only if you have a little more on top and also in the shorts. The rise was too short
I think the materials used are flimsy. They must have a great photographer to make them look so good. Plus the only way I knew they had received my order was when a charge popped up my computer that the money was charged. After two months not receiving items, I was going to dispute with my credit card, but they finally arrived. I would return them but I know it would be a hassle.
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team