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AutoZone
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autozone.com
Florida
1 review
0 helpful votes
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Battery installed
August 2, 2023

Thank you Mr. Mike, of the Loxahatchee AutoZone store. He provided quick service. He tested my old battery, saw it was bad and quickly installed a new one for me. The whole thing took no more than 15 minutes. Thank you so much!

Date of experience: August 1, 2023
New York
1 review
4 helpful votes
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You can not speak to anyone in corporate office or email them. Had problems with one of their branch in Atlantic Ave Jamaica, end up to speak with their regional office representative name charley she said should speak to TAJ called at his cell number which never answered nor called me back."How disgraceful and outrageous a corporate office could be to not be able to contact them?

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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Lack of Customer service
January 10, 2024

One of my young family members bought a battery and it failed after a year. The receipt was misplaced, as happens with many people. Three Autozone stores offered no assistance because no information could be found on their computer. He called two and stopped by one. The one he went to didn't look at the battery, only the computer Why do they always ask for a phone number or name? There has to be a record on the computer somewhere.

He is one of the most polite, hardworking and respectful young men you will ever meet and was offered no help, no Customer service and had to pay for another battery elsewhere.

Date of experience: January 9, 2024
Guatemala
4 reviews
18 helpful votes
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Order canceled
February 10, 2020

I have been doing business with AuZo for years. I only had some difficulties with them, but I never had high expectations since I also worked in an auto parts store. However, I hope that a large company has a friendly business model that says we appreciate it as a customer.
Usually, I get my parts and other items at a local store. However, because I was looking for something that local stores don't have, I was forced to use their. Com site. I went ahead and ordered the items mainly because they could get them faster than anywhere else.

Date of experience: February 10, 2020
Michigan
1 review
0 helpful votes
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Price gouging
June 2, 2022

I have been a fan of autozone for more then 20 years. I have always loved the rewards program. However for the last 2 years I continue to find my local auto zones with excessive prices compared with other retailers and online vendors. Today I went to buy
Sta-ble 360 marine treatment 32oz. It was priced approx 33.00 I checked online and Amazon would delivered to my house for approx 22.00. I also have found my Mobil one oil filters are about 5-6.00 less at both Walmart and Amazon. I have observed this more and more since the beginning of the pandemic. I normally would pay a little more to buy locally but these price differences are huge. I thought this was just a temporary way for retailer to grab the stimulus money from people hungry to buy everything. However, this price gouging continues and I'll be going elsewhere until it changes.

Date of experience: June 2, 2022
Rhode Island
1 review
0 helpful votes
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I bought a part for my truck a caliper and this guy name gary helped me through the process of how to install it and certain grease to use so it would not stick over the years. Told me how to bleed the caliper and how to bleed it without a person inside the truck guys an ace-- al pinto enfield ct

Date of experience: March 17, 2015
California
1 review
0 helpful votes
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Customer Service
June 4, 2022

My friend and I went to the closest AutoZone, which is Ming Ave. Bakersfield, Ca. We got no help because the ladies working there didn't have a clue, though one of them tried. The Manager was standing at the back swearing a blue streak. We left and went to the store on Planz. What a difference. We got help right away by a man named Micah. He helped us find what we were looking for even when it had been put in the wrong place. He didn't give up and remained really pleasant. He is knowledgeable, patient and has a good sense of humor. I will continue going there even though the first AutoZone is walking distance from my home.

Date of experience: June 3, 2022
Pennsylvania
3 reviews
7 helpful votes
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I had someone get me parts for my car, they did not have an Auto Zone club card. I tried to have someone in the store transfer the parts to my card, they can not do that but you can do it on the website. Needless to say they can't do it either or maybe can't be bothered to try or ask someone who can.

Date of experience: August 7, 2016
Florida
1 review
0 helpful votes
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I went yesterday to the location on 94th ave and Miller drive.
Luis Nuñez helped me, I was in and out within 15 minutes.
He checked my battery told me it was bad and he replaced it with the new one with kindness, efficiency and speedy service.

Date of experience: June 10, 2020
Michigan
1 review
0 helpful votes
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Abby J
July 22, 2022

Abby j thank you so much for installing my battery you were very helpful, I wish nothing but the best in your successful career have great day and God Bless

Date of experience: July 22, 2022
New Jersey
15 reviews
26 helpful votes
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I have bought car parts from this site. I was very happy with their products and customer service. It is a very convenient way to get all your car needs.

Date of experience: May 6, 2013
Pennsylvania
2 reviews
5 helpful votes
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Reasonable service
June 9, 2017

I called these people for help finding a car. Good service on the phone. People were polite and knowledgeable.

Date of experience: June 9, 2017
Malaysia
5 reviews
2 helpful votes
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Had bad experience there... But, there's more improvement can be done. Staff seems too busy, service quite inefficient, price is a bit high.

Date of experience: June 29, 2019
California
2 reviews
1 helpful vote
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I went on the auto zone. 4266 E. Clinton Ave. *******. I bought wiper blades and bulbs cause one of my signals was not working. He put on wiper blades and refused to change bulb. It was raining he said they don't work out in rain. But he put wipers on. It was only sprinkling. So I called another autozone they said that is not true. So I went to the AutoZone on Gettysburg Ave. Fresno CA. The young man there his name Andrew put bulb in. It only took a few seconds. And it was still raining. Hire employees that help people at 4266 E. Clinton. I am a female. But make sure the employees do there job. Will never return to this store and I will tell other people if they ask me about 4266 E. Clinton. *******. I would like to thank Andrew for putting the bulb in there for me. He works at the one at Gettysburg and first Street. Thanks Andrew again.

Date of experience: February 1, 2024
Washington
1 review
0 helpful votes
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Battery Durlast
January 19, 2024

I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.

Date of experience: January 19, 2024
Kansas
1 review
0 helpful votes
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Great customer service today
August 6, 2022

Today was David's second day on the job.
When I walked through the door he set his two
Aside and offered to help. Recommended wipers and quickly installed them on my Pilot.
Great, old school customer service!

Date of experience: August 4, 2022
California
1 review
2 helpful votes
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Robbers
August 4, 2022

Ordered 2 filters. Pick up one said other might be in Monday. Thursday no communication. Called cannot find order has to call corporate. Cannot access because order was eliminated. Wasted too much time on the phone for $28.

Date of experience: August 4, 2022
Tennessee
1 review
2 helpful votes
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O2 sensor
July 10, 2022

This is the second time in a week they gave my wrong sensor for 2014 Volkswagen jetta tdi. Workers can't simplify understand how to type in my car information and get the right part just absolutely terrible customer service.

Date of experience: July 10, 2022
California
1 review
1 helpful vote
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I can't think of a single time I was actually able to make a purchase at any store or even on-line. The most recent issue was at a store in So. Lake Tahoe. Tire chains were needed. There are signs up and down the road selling chains for $29.99. I went into the AutoZone thinking they would be the same price for the same product. They stay hidden behind the counter. I asked "how much" then I gave the info,, Rather than answering my question, he gets the chains, rings them up and says $177 plus tax. I remain baffled how the entire corp. stays afloat. It is a complete mess from store to corp. and even their "shipping partners" suffer from them

Date of experience: December 8, 2023
Oklahoma
2 reviews
0 helpful votes
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So helpful
March 21, 2016

The staff at autozone are incredible and seemed more than happy to answer all of my hundreds of questions. They were able to not only help diagnosis the problem but helped me find the perfect replacement part and explained how to install it myself. I will NEVER shop anywhere else but here for car parts again!

Date of experience: March 20, 2016

Overview

AutoZone has a rating of 1.8 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 801st among Auto Parts sites.

service
126
value
108
shipping
60
returns
81
quality
105
+34