Auslogics

I don't know how they can offer their defragmenter for free. It is the fastest I have tried and has a few very useful features you won't find in Windows defrag. I believe a product of such great quality must be a paid product, but while it's free, I'll forever be your fan and will be recommending Auslogics to anyone willing to listen.

I've WASTED my money renewing my license on the Driver Updater, Boostspeed 10, and the Antimalware programs. The keys work, but you must enter them each time the programs launch. Requesting help from Auslogics.com only gets you an email with the license key. This used to be a decent company, but they are OBVIOUSLY FAILING. Customer service is always the first to go. I've lost about $75 or more on my renewals.

Bought a program from Auslogics and they sent e-mail for me to call a number to activate the program. Did so and the tech rep wanted to "remote enter into my computer to do so". I figured if it's from Auslogics that has 15,000,000 customers, what could go wrong?

Turned out his remote access program was UIS.edu which I did not give it much thought at the time. However later, I HAD to write to the University of Illinois at Springfield to question this transaction.

Why would an University in Illinois; sponsor the activation of programs by an Australian company; when all the work and charges would be going to TechLiveConnect which appears to be in India; and the payments are going through Avangate in the Netherlands? Does not make sense?

Anyway following is a message that I wrote to the Univ of Illinois:

Pardon me if I'm not addressing the right person, but I'm trying to determine if your UIS.edu remote access system can be used for commercial purposes. Apparently one of your students accessed my home computer today using the remote access capability under the pretext that he was going to activate a program for Auslogics Software in Sydney, Australia (they have 15,000,000 customers). However, when he got into my computer, he burrowed around in it, and informed me that I had 10 problems that were slowing it down, and that he could fix them for $30.00 each. Then he connected me with his "supervisor" or "manager" at a company called TechLiveConnect that appeared to be in India, and when this "supervisor/mannager" got on line with me, they proceeded to try selling me additional "necessary" software for another $300.00.

The money was not a problem, (although $600.00 additional for a $27 program does appear to be extremely excessive), but they were so persistent, and so incredibly pushy that I eventually had to turn my computer off to shut them down.

In the meanwhile, I'm afraid that they may have accessed all of my personal and financial information with the University's remote access program, and I would therefore appreciate if you could provide me with some assistance. For example, could you advise me who this could be if I provide you with additional information.

I have written to the Attorney General of the State of NJ about this, but perhaps with your help we can narrow down who this could be. I had all the information on the computer that they accessed, but I'm afraid to turn it on in case the remote feature is still active.