Audible

After an hour using the chat feature and trying the phone with customer service, I got NO WHERE! All I need to do is change my email address and password because I changed jobs and cannot access the previous email. Audible keeps kicking me out and demands I use a horribly designed "challenge" to get into my account--and it never works. I tried listening to the "challenge" and it didn't work. I still can't access anything with Audible and apparently all the books I purchased are lost because customer service is so bad it defies logic. Poor reflection on Amazon.

Saw an offer for a free book on amazon. Made an account with audible to get the book, then they VERY quietly start charging your credit card every month. How quietly? I got three emails from them in a year and those were just ads. No notifications of "Hey we're charging you now!" Nothing.
Trying to cancel was a pita too. Like five pages of "Hey wait" where you have to play "Find the right button to click to cancel or we'll just keep charging you."
Total scam.

I have been an audible member for several years. I love them. Great selection. Great customer service. You can return books you dont like. They have freebies. They overcompensate when they think they did something wrong, for instance they recently gave me three credits for a mistake of missing 1. The Android app is far better than the iphone but both are pretty good. I like how it saves my progress. I just love this company. I remember the days of buying books on cd at Barnes and Nobles for $50 each. So glad I can get them for only ~$14 on audible. Not sure how they swing that but I am so glad they do. Thanks, audible!

I was on the phone almost three hours with no resolution. I felt like I was the bad guy. I purchased a book online from my work computer during lunch, a few minutes later I went in to check my account and now am told I cannot get onto that account. They say there is no account under the email that I just downloaded a book from, yet my money was taken from my credit card. The techs kept repeating things over and over, made me feel very stupid, just bad service. Its too bad I really like this service but will have to try another site. They just don't listen.

Audible seems to be a company built on sneaking recurring charges past customers.
I bought a Kindle to use with my library card's digital library. A little while later, my partner (with whom I share an Amazon account) mentioned they noticed a recurring charge for Audible on their card. We quickly got that cancelled and thought it was settled. A few months later, I noticed I was being charged for a Premium Plus subscription as well.
I called and the first associate I got was incredibly rude. After I told them I was being charged for a Premium Subscription that I didn't sign up for, she kept saying, I need more information without saying what information was needed. When I asked what additional information was needed, she just kept saying more information about your subscription and not clarifying. After a few circles of that, I asked for her name and a supervisor, and she said 'no, you just have to call back,' and hung up.

I was about to give up on them, after 8 months of no smartphone service, long hours on the phone with the helpdesk, I finally got someone who fixed the issue. During this time I signed up for the Romance / Escape package. It is only available through the US site and is $6.95 US per month. It has unlimited access to a selection of romance books (over 1000+) and was introduced to many great authors, ie. J. Bengtsson, Dakota Cassidy, Lauren Blakely, Katie MacAlister. The package also has select Molly Harper! A great deal!

Took the free trial. Cancelled in time. On 1/1/23 and 1/2/23.2 charges appeared in my credit card for 14.95 each. Even though I cancelled my trial, they charged me twice. This is what Amazon thinks of disabled vets, let's steal thier money. Now had to report card lost to get a new one issued to prevent Audiable from stealing more money from me.

Got charged even though I cancelled my "free trial" before it expired. Than got charged twice for audible and audible uk even though I only used one single app. So I cancelled my account YET AGAIN and it turns out once you cancel you cant use a credit to get a book regardless that your account will be active for 30 more days (because you payed for 30 more days... unwillingly). This platform is a scam.

Been with Audible for several years. My wife has a book club, so they read a lot. Afew months ago the book club stopped meeting, so she dit not get any more audio books. She currently has 8 unused credits in her account, each worth about $15.00. When I asked to cancel her membership I found out that I would lose all 8 credits and the use of the program all together. I feel that I have been defrauded, those 8 credits are worth something and should not be taken away. Keep this in mind before signing up, they are fraudulent!

When you subscribe to Amazon Prime, which includes e-books, music, apps, etc. the service was outstanding! When Audible was introduced "Thanks2Net" with almost every book (with VERY few exceptions) Amazon now asks every single time if you want to sign up for Audible. With some of the "e-books" you may have to pay additional fees to have audio included. IF you do not read everything very carefully "BAM" you just signed up for Audible -- What a rip-off! Amazon was an amazing site prior to "Thanks2Net"'s involvement. Everything has changed, the lay out of the site, the way reviews are handled, God forgive if you give negative feedback. I'm very honest and don't like to see others taken advantage of, however, my reviews have been taken down and was told that what was said was not acceptable. If you are a customer of Amazon check out the thousands of complaints they have gotten since Audible got involved. Thanks, Tony R. (Thanks2Net"

Signed up for a free 3 minths trial, didn't like it and discontinued the account. However it seems audible us and audible Australia are 2 different companies and I cancelled the wrong account.

Forget that this is totally confusing and they don't make this clear, they also did not send any notification or email that the trial ended and they'll start charging. No statement or bill. Only noticed it in my credit card statement after 2 months.

Total scam! I cannot believe I'm the only one and judging from the other posts this is a clear tactic from Amazon to quietly charge customers.

My son signed up for a "free" trial and like other reviewers, we didn't notice the charges. We too have paid a 14.95 charge for years, were not aware that we had this "membership" and have never gotten a single book. I can't help but think they do not make it as clear as they should that getting the "free" book will end up costing a lot. I am extremely unhappy with the company, and it will tarnish my feelings about Amazon as well. I'm out a lot of money, with no benefit and feel like I have been "scammed" - again like many other reviewers. I would think they would want to maintain better customer relations, but I guess making all that money off of unsuspecting, unwilling "members" pays for itself.

Got offer for free trial download of 1 book which I accepted. I DID NOT give my credit card number. Registered through my amazon.in account. No where did they say that I would automatically get ' Gold Card' membership for which they would charge $14.95 every month. Suddenly they charged ~1000 INR to my credit card. No email, nothing. I trusted the company because it is an Amazon affiliate. Have cancelled membership and blocked my credit card. What a scam!
JR
In all fairness to Audible I must report that cancelling my membership was very easy and when I contacted them at *******@audible.com with my complaint they replied very promptly and addressed the issue in the most satisfactory manner
JR

Have been a member for many years. Wish the books were less expensive, and that the sort functions had been updated... But the competition is not even close., and I listen to books while driving, and while out of cell range. Until there is a better alternative, I will continue to give them my money.

Audible = Parasite.
Really easy to subscribe but since subscription are only on auto renew, when it comes to cancel, that's when it gets funny. Cancellation is time consuming & stressful. You cannot cancel through the the application, instead you have to make different phone calls. For instance I called Audible to cancel, they took all my information, asked my personal information and spent 12 minutes on the phone with them, but then I was told to call Apple instead because they said they weren't able to cancel my membership. I had to then call Apple and spend more time there. Why would they make it so difficult to cancel when this could easily be done though their app?
The only thought that comes to mind is: Parasites.

Largest audiobook collection available!
Life of a busy working mom had left my love of books on the bookshelf, but audible has breathed new life into my passion for books! I listen in the car, while making dinner, folding laundry, walking the dog. Heck, on average I devour 2 to 3 books a month and my household chores are much more enjoyable! The website is easy to use AND if you don't like a book as a member you can return it for full credit refund. Audible has added a wonderful new dimension to my everyday life!