AudibleReviews 581

I created an account on audible thinking that I would be given 1 free book on the trial, this book was used for school purposes, I had no intent on spending any money what so ever on this site.

Firstly, I noticed that I had been deducted $14.95 from my account the first month after subscription so I read where the deduction came from and I canceled my membership and contract with audible as soon as I found out, this is the second month (28th August) that I have been charged $14.95 EVEN AFTER I had ended my subscription.

Logging in with my Amazon password was a nightmare. Had to redo password four times to finally get in, despite clearing cache, cookies, restarting browser and screaming at my monitor. Finally able to log in, went to purchase extra credits but the site would not let me. It kept telling me either I had no card on file (although they do not appear to have any difficulty come billing time each month) or that I had to call customer service. Finally all of my cards came up out of nowhere and I proceeded to try to delete all but one, but each time I went to delete one it came back with the "No card on file" issue. After an hour of refreshing, deleting, relogging in and screaming at my monitor and at my office mates I called customer service. Apparently Audible felt that having me speak to a nescient, disingenuously apologetic female for whom English was at best a second, but more likely a fourth language, would add another layer of sweet torture to the sh*t cake I was being served. I was treated to the phrase "Your Account is Populating!" at least nine times in a tone so pregnant with anticipation I could draw no other conclusion than that she had never before ventured past that hallowed achievement. I was right. Instead of fixing the problem she wanted to sell me the extra 3 credits on the phone, rather than telling my why I wasn't able to do it on the website. She said that it might "disappear" as offers such as that one were not always available on the site. When the help desk call devolves in to use of magical, disappearing phrases I'm out o' there. I declined her help and decided to just buy the damned book, which I suspect is an integral part of their business model. Interestingly enough, when I logged back in the phrase "Buy 3 Extra Credits" appeared twice. "Buy 3 Extra Credits""Buy Three Extra Credits". I think they were trying to hypnotize me. Bottom line - I wasted 2 1/2 hours of my life and $4.75 on a roll of Tums. Way to go Audible.

I live in a remote area with very limited Wi-Fi data. I had an issue with my audible on my iPhone. All the audio books downloaded will not play. I spent at least 10 hours today talking to customer service reps-each one going over The identical things that happened in the previous conversation. Going out of the country and would like to have the audiobooks. I think the performances are great, however the best they can do is give me a 24 to 48 window when they "might" get back to me. Oh, and a $10 credit for my trouble. I've had to use up all of my data on my phone-probably at least $35-$40 worth. They could not care less. I have ordered at least 50 audiobooks from them over a couple year period of time. They couldn't care less. The first person I talked to was nice but her hands were tied- the would-be "supervisor", Mary, could not do a thing and was rude. It's really too bad... it's a good product but when something goes wrong, they you don't know the definition of customer service A shame!

I had a membership for almost a year. When I got busy with other things for several months and had credits I needed to use I purchased the game of throne series to gift to a friend. Only to find out that they did away with this option and I am now stuck with 5 books that I am not interested in. For me the subscription was not worth it even before I realized you could not gift anymore. They also only allow you to accumulate so many credits and then you just start to lose credits (still charged the monthly fee). There are better options for audio books out there. I would avoid Audible.

I am a legacy member of audible, and have loved the site for years. When Amazon took over, they offered 24/7 services, available via phone to boot, and starting making customer centric changes on the site. Lately, however, they added the worse example of CAPTCHA on the internet. You know the one- impossible to read letters with lines running every-which-way. After 20 minutes, and a phone call landing me in the phillipines, I became so angry I had to give up. The second issue is that I wanted to send a book as a gift to someone who doesn't have audible. I've been doing this for years. Now, all of a sudden, some genius at audible took away that option and made audible gift membership purchases the only option. WHAAAT? I am so incensed I went to Barnes and Noble and sent the book to the person on CD, and was determined to NOT send it via Amazon, another site with which I spend tons of money. In conclusion, Amazon is making audible about them and not about the customer. If I wanted to buy any type of membership with audible, or any other company, I would have merely done that. So it's no longer about books and customers, for Amazon, but about membership and greed. They dropped from 100 to 10 with me, just for these 2 issues, because this shows the heart of the company is being gutted for profit. How can a company richer than god be so narcissistic. Shame on you Amazon, Audible, and all the other sick corporations overshadowing freedom of choice.

I was on the phone almost three hours with no resolution. I felt like I was the bad guy. I purchased a book online from my work computer during lunch, a few minutes later I went in to check my account and now am told I cannot get onto that account. They say there is no account under the email that I just downloaded a book from, yet my money was taken from my credit card. The techs kept repeating things over and over, made me feel very stupid, just bad service. Its too bad I really like this service but will have to try another site. They just don't listen.

I received an email saying I'd been charged £20 for an audio book. I don't have an account with Audible and there's no way on earth I'd pay that for an audiobook (which I don't read). Their webchat people kept on insisting I give them my account number and billing address. Obviously I don't have an account with them - and refuse to give them any more information. They terminated my webchat when I queried this.

I've also emailed Amazon and removed my credit card details from my account as I don't trust them.

I got suckered into a subscription on this through some free trial from amazon, after which the "delete my account" button vanished. At first I was using it, and enjoying the books, so I thought it wasn't such a big deal, only then I didn't buy any new ones for a while. It was maddening to find out when I logged back in that the "credits" you get each month for the monthly charge expire when you hit six--so even though I was billed each month for over a year, I have only six months worth of credits. At least now the delete your account button is back so I didn't have to spend hours on the phone with customer service, but I did have to use all the credits before I got rid of my account, because they steal your remaining credits if you cancel your account with credits left. Total bull****.