Auctiva

Their customer service stinks! It's nearly impossible to actually talk or get emails answered in timely manner. Their technical support is even worse. They've been working on a simple problem that every other listing service has been down for over a week with no clue as to when it will be corrected.
If you need assistance during the weekends, you have absolutely no chance of reaching anyone.
Do yourself a favor and don't even consider Auctiva for anything but a broken down service charging for a service that can't, and won't, deliver.

Why would they do this? Now, I'm fighting to get my 9.95 back! I did cancel my PayPal! Good luck billing me again! Left several messages… *******190. Recordings then say you have to leave a message! HORRIBLE CUSTOMER SERVICE!

Have used Auctiva templates for listing items posted to eBay for many years. Always easy and friendly to use for listing. Only one drawback that may be Auctiva can get fixed to work properly and may be it is a problem eBay needs to work on fixing. After posting an item template to eBay they flag me that ""Item specifics"" are missing. I always fill out the Item Specific information when I am working on the template before submitting to eBay. Somewhere that information gets deleted and it is an inconvenience to have to get back into a posted eBay listing to again fill in missing ""Item Specifics"". Would love to get that problem corrected!

Detrimental to my business, very buggy, with customer service that is rude and doesn't even try to solve the issue. Way too expensive to hardly ever work

You would think that after all these years in business they might be able to iron out some of the kinks?! Think again! You might think this Auctiva idea never left the family garage. Customer service is some of the worst I have ever encountered! They just made a big change with their templates which now only show 5 photos with nothing posted to let customers know that by clicking on one, there are many more. I already had an Ebay customer ask me why there were no photos of the watch movement. I had to cancel the listing along with 10 other listings. Auctiva has no doubt cost us a lot of money over the years with their incompetence!

I had used Auctiva for years. At first it seemed like an easy way to list on Ebay but as time went on it became less user friendly and the customer support became worse, unless you paid an additional fee to upgrade your plan).

The final straw for me was when they increased my plan fee by 50% but didn't email me or text me to inform me. They told me I should have searched for this info in a "messages" section on their website. Weirdly they did communicate promotional messages by email.

If you do decide to use them I would check all their small print and there seems to be a lot of it!

In my opinion, don't bother with Auctiva

This used to be a great company with a great support staff. After being a member for many years, I was notified, through an email, Auctiva offered a new service to list on Amazon. I signed up by clicking the Free Trial button on the Auctiva site. The listing service was terrible and very time consuming, nothing listed. I decided to cancel my "Free Trial". There is nowhere on the site to cancel, the site to email a cancellation request. The reply I got from a Support employee was, we are sorry and will put you on a free plan, but the Free Trial is only for non-members, even though there is no indication of this or warning on the Free Trial site. I was then charged my PayPal account $42 and basically said "Too Bad" to me. Since I am a book and antique dealer, I will be sure to tell anyone who will listen to avoid their scam and poor support.

I've been using Auctiva since it's inception and although it was a bumpy ride initially, things improved somewhat over time. Now, however, the product is riddled with problems and errors and the customer service agents lack the knowledge and fortitude to deal with their own platform. You must submit a request online and wait for a response. Sometimes it takes days for a response and the issue may never be resolved. Their attempt to deal with the ebay non active content policy has been a dismal failure. I actually had to hire a programmer to resolve one of their own issues. Other issues have never been addressed and continue to pose problems. Furthermore, they often ask you to post your problem for a 'vote' among the Auctiva community to see if it is worthy of being addressed. After many years, I'm moving to a new platform as Auctiva has become an enormous waste of time and money, neither of which I can afford.

I just signed up with auctiva and was so excited to use them as my selling platform but unfortunately my first initial experience is a bad one. The customer support is non-existent. They have no phone number for customer service just a link to talk with someone, which I thought great. Unfortunately I am still waiting for a response 4 hours later. The only issue I have is this and its because I can't generate an ebay token with them but was able to do so through ebay but can't through auctiva. I am under the free trial now and thank goodness for that because I will no longer be using them before they start charging for what. For something I can do myself. Auctiva sucks!