Brian B.

This used to be a great company with a great support staff. After being a member for many years, I was notified, through an email, Auctiva offered a new service to list on Amazon. I signed up by clicking the Free Trial button on the Auctiva site. The listing service was terrible and very time consuming, nothing listed. I decided to cancel my "Free Trial". There is nowhere on the site to cancel, the site to email a cancellation request. The reply I got from a Support employee was, we are sorry and will put you on a free plan, but the Free Trial is only for non-members, even though there is no indication of this or warning on the Free Trial site. I was then charged my PayPal account $42 and basically said "Too Bad" to me. Since I am a book and antique dealer, I will be sure to tell anyone who will listen to avoid their scam and poor support.