AT&T

I switched to AT&T from T-Mobile due to a promotion they were having. It was GENUINELY the worst mistake I have ever made. These people are horrific with random charges on your account. I call them almost every month due to random charges and cancelations on my autopay that I never agreed to? Their customer service representative PURPOSELY hangs up on you and NEVER calls you back(this has happened to me a few times when I called for the extra charges that I never agreed to) Michelle one of the customer service agents being one of them. I have read the reviews on this website and noticed a lot of their customers are having this issue. It's surprising to me that AT&T being the big "successful" company they are, they treat their customers so terribly.

Needed to use Asurion insurance for repair. Called customer service because I had a problem getting my business account validated by Asurion. Customer service agent had a strong accent that I had trouble understanding. Frustrating for both of us, but she informed me that since the phone was damaged they would replace it with a new phone, same model. She had no idea what Asurion was. When I told her it was insurance that ATT offers on their plans she said she was not in the insurance department.
Since she was offering a new phone I said I would take it.Only problem was they did not have a comparable model in stock. She had earlier stated that I could go to an ATT store to have it replaced or take a different model in its place, a model that did not have the feature I needed. So I was said I would go to the store. Shen then began to tell me something that I think was going to be cautionary, but when I didnt understand something she said and asked if she could repeat it, she abruptly thanked me for being with ATT for 10 years and announced that she couldnt help me. Bang! She hung up the call. I never once shouted at her, demeaned her or used any cuss words. This reps strong accent should have disqualified her from taking US calls. Further she had very poor knowledge of how to handle my needs, from both the device and repair standpoints. She has no business being at ATT, particular in the department handling business subscribers. Come to think of it she really only deserves a 1 star rating, and she gets that just because she answered the phone.

I recently walked into tje local store, they told me they lowered the bill and added insurance. Bill was higher than before and the insurance doesn't work. I'm dropping them soon as possible...

Had to change my phone because they updated from 3G to 5G. New phone (5G) only lasted 4 months, the charging port wasn't working. Couldn't trade it in for another one because it was dead so I had to buy a new one. Of course, the screensaver, charger, etc. from my 4 month old phone didn't fit the new phone. It seems like the goal of the company is to make customers have to buy frequently a new phone and it's accesories.

After getting ATT internet (which is great) we switched from verizon to save money. (they had an awesome deal for internet users). From the 2nd day, we had issues. Service is fine but the entire trade-in process has been horrible. They lost one of my phones and have yet to issue me the credit for that. This is only after no less than 10 calls that are averaging over an hour and into 2 hours each. My 1st bills that were supposed to be $200 were over $300. This is because they apply trade ins after theyve been sent in and reviewed in some warehouse. Which can take up to 3 months. This was not explained to me beforehand. Only after several calls of "why is my bill so high? Im writing this as I'm on the phone with billing yet again after 3 months and ive been on the phone for an hour and a half without a clear resolution. Phone still lost. If youre starting fresh with ATT, you might have a better experience but beware if youre trading in. Get all the facts because they missed a ton of info that if Id known it was going to be like this, I would never have started this misadventure.

After MUCH confusion and frustration and traving 20 miles each way i was able to resolve an issue with a prepaid phone. AT&T should be ashamed of themselves, NO ONE is properly trained and AT&T has so many departments that it is difficult to navigate THEIR system. Thank God for Latasha B. At the Sinawa location she is a gem and AT&T should kiss her feet. She put me at ease and resolved the problem, quickly. I will keep her contact info for any issues i may have in the future. AT&T needs to get better at customer service because customer service is TERRIBLE at AT&T. Wise UP!

So I thought that I could save a few bucks and switch from VZW to ATT. Worst decision ever! First off, you can't contact ATT and expect to spend 10 or 15 minutes on the phone. Every call to ATT customer service is at least 1 hour, if not longer. Every call is scripted B. S.! After several issues with trying to get my new ATT account up and running I got so frustrated that I canceled the order and closed my new account. Now I had just received three new phones that I needed to return so I got a RA# and a return label and shipped them off. All three phones, in the same box. Three weeks later I get a bill from ATT showing that I only returned two of three phones and that I owed them almost $500! I then contacted customer service via chat and after an hour the representative said that the bill was sent by mistake and not to worry about it. I was also told that my account had a $0 balance and it was closed. I requested this in writing and received an email confirming this. Two weeks later I notice a charge on my bank statement from ATT for $468! Called again (yes, another 90 minute call) and was told that they would have to "investigate" the situation even though I had proof of recent customer service chat. So now I must wait two weeks for this investigation to conclude and lord only knows what will happen after that. There was more awful customer service that has taken place with ATT but I am running out of space to post. Just do yourself and your blood pressure a favor and do not deal with ATT no matter how much money you think you can save. You can't put a price tag on sanity.

I decided to cancel Uverse because Xfinity had faster internet for a cheaper price. After cancellation, att sent me a receipt for 172$ because "i didn't return my router" even though i never rented one from them. I filed the first case to have it canceled, i kept on getting transfered to wrong departments. 4 hours into it i finally filed a case to resolve my issue. I then call multiple times to get an update about the issue, each time costing me an hour or two, until i finally get an answer from customer service representative stating that they found that i was right and the charges were dropped. Flashforward a month later, i receive a bill in my mail accounting for the $172. I call them again, and i go through the same process... TWICE. 7 months later, i am still trying to fight the case. I am 20 days away of having the issue affect my credit score. NEVER USE ATT. Under no circumstance. Their customer service absolutely sucks- way more than any other company i ever dealt with. They add on to the bill without you noticing. They also add charges you do not have to pay. Their back offices are constituted by people who are either idiots/crooks. I might have to pay the $172 because i was dealing with an incompetent and crooked company.

Beware of AT&T sales scammers, liars, con-artists who will happily defraud U. Two AT&T salesmen defrauded me, by giving me inaccurate quotes for cell /wireless service. There are many good reasons why their score is incredibly low! So, first sales guy@ Target said my mo. Bill would be $50., he assured me that was accurate & I signed up. Then I stopped to double ck on the $50 quote & was told no, it will be about $70/mo. My bill was $400 & I'd already pd fees at both places. FORGET about getting help at AT&T! They'll keep u on the phone for MANY hours and do NOTHING for you. If u are NOT talking to the BILLING dept. The call is a BIG JOKE! And, Beware! AT&T will sign u up for 2 or more lines w/o telling U! The company is the WORST, most corrupt that I've ever run into in 50 years! Worse than the corrupt car mechanics! What a nightmare. I went back to
T mobile that gives accurate billing info. And NEVER a problem. If scammed by AT&T keep track of every call & all you pr time dealing w/ the nightmare, so u can bill them for your time, then file a dispute, then file for an arbitration hearing, & if that doesn't work, then small claims court. If they ruin your credit score by lying to u AT&T can be sued for that, and many other issues, like being defrauded. Google "sue AT&T".

I was promised a promo for a $1000 for my I phone 12pro. I had issues getting my phone cleared and went back into the AT&T store multiple times and they let me know that I can get extended to a 45 day. I came in on Friday which would've been day 42 of my extensions and they told me that they're no longer going to honor my promotion which means that I now have to pay $1000 for a phone that I didn't necessarily want because they sold me on the upgrade, I'm now stuck in a two-year contract and have two phones that I upgraded and get to pay over $200 a month on. AT&T cannot deliver what they say they're going to and seem to be tied with saying they can't do anything every single time I try to talk to anyone on any of their support teams or "loyalty" department. They told me they weren't able to honor it. When we told them that are they willing to lose a customer over this gentleman on the phone and in the store said unfortunately in this case there's nothing they can do. There was no creativity or problem-solving whatsoever. It definitely feels like they do not care about their customers, and they are not willing to bend the two of their customers are needing.

Overall from opening the account with at&t till now, I really disappointed with the service I received base on the fact that it took over 7 days since I accepted the term and condition to received my 2 iPhones and the biggest disappointment is when I called in 4 times asking for my order status the only answer I got was " you have to wait for your order cause your order is in proceed but they all knew that it didn't take that long for the phone to be shipped and they didn't even realize something was wrong and on top of that there was one male customer service I spoke with, he even said " what do you want me to do sir " that was the stupidest answer I ever heard from customer service. If you work at the customer service department don't you supposed to know that the phone should be shipped with 1-2 business days after the term and condition was accepted? And you told me that you would follow up with your supervisors and have him get back to me before the end of today but I didn't even hear anything back from him. Until the last day I called to check up on my phone status and luckily there was a female customer service which unfortunately I don't remembered her name, thanks to her that she realized something was wrong and she checked my order for me and bingo she solved the problem. I wish I remembered her name.

I changed my service provider to ATT, was told that I would get a free phone with a new line. I got the bill 3 weeks later with a 30% mark up on the line and am being charged for the phone. I called customer service to straighten this out. The agent wasn't able to do any changes and am being charged for everything even though the sign up paperwork is different from the bill. I'll be canceling my serving and never go with this company again. DONT DO IT, YOU WILL BE DECEIVED! I bought the phone through Walmart. The sales associate will tell you what you want to hear just to get a sale. ATT customer service won't do anything to fix the problem. HORRIBLE HORRIBLE COMPANY! I'd give a 0 star to Walmart and att if I could

This is the worst company to resolve issue mid tech support, changing emails or just paying a bill.
We got att cellphone, internet and streaming. It took two weeks to get all the services connected and then the streaming did not work. They give you a separate statement and account for cellphone and internet. The streaming is a thirds account that is ridiculously hard to get activated. The first bill they charged double charged me. I called customer service and they were unable to see the duplicate charges s that I was seeing on my credit card. I had to file a dispute with my credit card to have the charges refunded.Once the refund was issued ATT canceled my account. It was canceled on 11-30-22 and I have been hours on the phone for several days to get it corrected. It has not been resolved. I currently am in the Att store and have been here for two hours. Now, they want me to come back with the equipment and return it so we can set up a whole new account. I can't make up this stuff. I explained that is not possible. We live 45 minutes away. They need to send a tech to come out pick up the equipment and set up the new equipment. If they send a technician they will change us 100.00 to have them come out. Oh and by the way we have already paid for the first box. 100.00. What a cluster. Do Not Use the this company. It is not customer friendly. And it is the most ridiculous system if you have to change emails or any other information.

I switched from Spectrum to AT&T ONLY b/c I wanted an Apple watch and Spectrum isn't set up to support smart watches yet. BIG MISTAKE. For the 2 months I was with AT&T I had more dropped and garbled calls than I EVER had since using cellular service. I't was like being back in the 90's and living in the country with no cell towers. So I called AT&T and they wanted to check my cell phone for issues. REALLY? I'm not tech savvy but I know that when you don't get coverage that you had before AND you have turned your phone off and rebooted there really shouldn't be a problem. AT&T boasts that they have the BEST coverage but they don't. I wish I had read some of the reviews online. So far I've not seen the first review that is positive. Not surprised though.

I just bought two phones from Logan Salone at 8615 US Hwy 19 Port Richey. Not only was he great to work with but very fast at his job. Thanks Logan, for making this a positive experience.

On Wednesday, September 27 I opened an account for TV and Internet service for the first time ever. Then I found out that I have a past due amount of $884.63 for an account someone opened back in 2015. I have never had an account with AT&T. So I called and they gave me the runaround making me go to stores and calling the fraud department. To only find out that they determine that it's not fraud. I cannot prove the account was not mine. So they want me to pay the $884.63. So I called back to find out what was the charges for. And they told me because I don't have the pass code information. They cannot give me any information from the account. I have services with AT&T on my wife's name. Since before they change their name from Cingular wireless to AT&T. With the same numbers that I have today. I left them because of bad customer service. And I forgot all about the bad customer service. And before I got my services activated now, they just remind me how bad their customer service has always been.

Recently I made a payment I failed to pay on the exact day of my scheduled payment paid 2 days later but paid still had a payment arrangement set up they cut off the phones cause they said the first arrangement was broken didn't allow me to pay half had to pay whome bill this company is so, bogus I can't believe that even mangers are not helpful I had the worse morning with this company I'm not on the AT&T but if I could port all my lines I would, they're so unreasonable never have any suggestions to help u like, Verizon I've been with for years I luv their service & im treated with respect with them they're truly family oriented & respectful to all customers never had issues with them I highly recommend them over at& T for any type service

The wifi is absolutely trash, when I play games I get 200 normal ping and with t-mobile I got as low as 50 I would go back to t-mobile but I can't I absolutely hate this bad internet service it is just sucky overall