AT&TReviews 2,457

They will sell you 5g even if your area doesn't have towers. I addressed it and it's basically SOL. Rude staff, everyone giving me the run around. Go to Verizon they are way better. Once I get out of this prison sentence of a contract I'm going right back to Verizon. HEY ATNT I WILL REMOVE THIS IF YOU LET ME OUT OF MY CONTRACT. Until then people. Make the right choice. Even if it's not Verizon atnt is trash service. I was in my contract for maybe 30 days after I started to slowly learn service is awful in my area. I called and said " hey why is my service so terrible?" "Oh it looks like there aren't any 5g towers in your network. Oh? So remove my plan because that's what I signed up for? Ope sorry no can do. Trash company #garbageservice #runaway

I am firing them after I get my issue resolved and will not only ever do business with them again, but will also make it my life's mission to tell everyone to stay away from this garbage company. What happened is that I was late on my bill. They turned off my phone IN THE MIDDLE OF THE DAY while my wife was out and about in a snow storm! When I tried to contact customer service to talk to them, THEY TOOK ALL THOSE OPTIONS AWAY since I'm a "loser" that's late on his bills. Literally, no option for online chat (since I can't even try and call them), and then when I tried to call them from my VOIP app on my phone using home wifi, they somehow recognized my phone is associated with my ATT account so they only gave me 1 option which is to pay, no questions asked no other options. AND, this is a small business account, so I'd assume these idiots would not treat business people that way. This really reminds me of how I'm treated by airport companies and gov't institutions.

I will never go threw AT&T again I paid for internet services for my home so that my kids can do virtual learning for school they come out and hook it up my sister was home they came in look at my plugs called me and said that I missed my services and they would have to reschedule I rescheduled for the next day they tell me I have to wait 30 days to get my internet so I requested a refund they supposed to gave me a refund 45 days I still don't have it and I'm still waiting on it I been told so many lies of when I will receive it and how I'm gone receive it it don't make no since I feel like they just took my money and will not give it back this is terrible

I switched to ATT last summer. Incompetent associates in stores created second account which I was not aware of. So I was charged for the same iPhone and 2 lines on 2 accounts. I was not receiving bills for the second account.
Yesterday I found about my second account from my credit report, which shows collection being started on me. Calling ATT support does not help. They see, they made a mistake, but they can not help, because now my account is not with ATT but with collection company.
Thank you for your outstanding service!

I cancelled TV & phone & internet service with AT&T in September 2021. October 1,2021, I received notice that I had a credit balance of minus $75.53. I expected a check. When the check did not arrive, I called on 11-29-21, and was told to wait another billing cycle. I called again today, 1-3-22, and was told the check was processed on 11-15-21, and to call 1-877-8555 for refunds. I was not given that information the first time I called. I called the 877-8555 number twice. Both times I was asked for my AT&T credit card number. I was not calling about a credit card problem. I don't have an AT&T credit card. I was given no opportunity to ask about my refund. Each time I call I must wait 15-20 minutes or longer "for the next available representative."

I have been with ATT for close to 8 years now, and in the last two months had to place multiple calls to their CS. On all but one occasions they tried selling me something, were extremely slow opening their applications and looking up my account: every call lasted at least half an hour where reps repeated the same phrases over and over again, barely spoke English, and lacked basic understanding of how their systems work. I ended up on a call with one of the supervisors who while not fluent English, managed to be quite condescending and ask me to save everyone's time and hang up the phone while still not resolving the issue or even identifying the root cause- no cellular data on 2 lines on an 'unlimited' plan. I will be looking to switch ASAP. For the premium ATT charges I would expect superior customer service, my experience was the opposite.

They said they would give me a replacement phone for 4g. My iphone 6s that is a 3d will not be workable jan22. Talked to them 2 days ago, now they have killed my phone and want me to buy a new one. They are nothing but a bunch of liers. This was my business phone for 35 years with At&t. Now i have been crapped on. Thanks a lot you $#*! holes. I am really pissed right now!

I ordered cell phones for my husband and myself and then canceled 2 hours later when I found that my daughter had added me to her service. AT&T sent them anyway so I called and told them I didn't want them and never activated them and placed back in box and with shipping info returned them. I now have received a bill for over 900.00 and I have been to store and called at least 10 times to rectify this I don't have phones or a number they were returned in your shipping box and label. AT&T has now screwed my credit and have put it on my credit as unpaid. They are crooks and can't take care of this in store or customer service at no help they keep asking for a damn number but phones never used or activated. I think they do this say they didn't get phones just to get extra money. I guess I have to take them to small claims. Don't sign with them

If I could give zero stars, I would for AT&T and Direct TV. Buyer BEWARE! Their sales representatives state whatever they can to get you to sign up (classic Bait and Switch) and then the fees and services are not what was stated over the phone. They took advantage of my 90 year old aunt. Said one thing, did another, charged her out the wazoo. Then, they claim she had to pay a $450 cancellation fee, even though she canceled within eight days because she got an outlined paper in the mail for what they signed her up for, not what was agreed upon on the phone.

After speaking with multiple people, they won't admit to their unethical business practices. Now, she received a charge for $680 for who knows what!? My advice is to stay away from AT&T and any services they provide.

The worst cellphone services provider. They overcharge all the time if you don't pay attention. Customer service is worst that any customer service in America

I signed a 24 month contract then I canceled it after the 24 months and they are now saying it was a 30 month contract. There att app is $#*!, couldn't get it to load half the time and when it would load it would take 30 plus minutes. The monthly bill was way higher than there competitors with less options. So glad I made the switch to t-mobile. I would not recommend to anyone

I have spent a total of 4 hours on the phone this afternoon, being bounced from one department to the other. I am moving my service even if the cost doubles. They are the worst ever.

First, it was the worst internet service ever. Secondly closed account in October and was told there was no balance due. Now here 2 months later and I get a bill for a passed due balance. Noone resolved the issue. The guy said the bill is due and has no clue why I barely got notified of it. And why they previously told me account was closed and no balance was pending. They either have employees not trained properly or are trying to scam money out of people.

While I've admittedly never been a fan of phone company ads, the ads this company makes put me off so much that I would never want to buy from this company to begin with. The foam finger one specifically comes off as condescending, nonsensical (& not in a charming or artistic way), & overly confident, & on top of all that, really seems like AT&T's attempt at ripping off Progressive's Flo.

Call Brian Noble of AT&T call center in Huntington West Virginia has people removed while doing their jobs of cleaning the building and it's pretty bogus that it's awful funny me and my son knew what we were doing but I have from when I get told the building doesn't even get cleaned very good now Patton building services plays there a little game security in the call center plays there a little games Don Lord and also Mike they play their little games but you know something when it all comes down to it when the lawyer gets in there and starts looking into stuff and look at this right up AT&T's gonna have to answer to it so is Patton so is universal Allied security gonna have to answer to it this little game playing when we're doing our job Brandi Hirschmann sets here and has us to bring stuff in but yet when we bring it in I get wrote up now I've talked to several AT&T agents and they turn around and he even told me that building is not even getting done I guess it is true about AT&T plan there a little game having people removed well that's why they're losing customers

AT&T are scammers. Everytime I've sent in a phone after an upgrade they try to tell me they never received the phone. My bill is supposed to sit at a cool $177.38 and they up charge every time with random charges that just make no sense. My bill is right now sitting at almost a grand for absolutely no reason. Do NOT use AT&T.

Turned in two phones that fit the guidelines for $1.000 off phone promotion. 6 months later I'm still trying to get the promotional discount. Talked to 4 different supervisors and they have approved the promotion offer but it's never discounted from bill. Still trying!