AT&TReviews 2,457

Their "customer service" is utterly useless and will waste hours of your time. I have wasted 17 hours since I switched to att, because of issues they caused. If you want to talk to someone and have them take care or a problem or do a simple task good luck. They will run you around in circles trying to sell you random stuff while you are asking them to do a simple task. Their website will not allow you to do simple things like remove a line you no longer need, which every other carrier does. They force you to call them and waste between 1-3 hours of your personal time. I would not recommend att to anyone unless I hated that person and even then its probably to harsh of a thing to do. All of this on top of the wireless service being sub par and intermittent. You can pay for their most expensive wireless plan and not be able to open a web browser without it taking 2-3 min to load a webpage. The have more deadspots than a cemetery.

I'm very upset this company has had me on hold at least 20 times, they keep asking me for a passcode that doesn't exist I've told these idiots at least 20 times and they keep doing the same if you want a nightmare sign on with these fools, IV received no help at all after waiting if you passed third grade then be smart don't use theses fools Mrs Rebecca was most helpful. Thats 1 person out of 21 people. There is a lot or incompetent employees at this company

Worst service ever. Their shop manager - a male in Seattle Pacific place mall store - was aggressive and rash and tried to get physical with me - a woman. Then their customer care took away my service and it was not working for 24 hours and they did not give a reason. I would advise you to get ANY other service but this one

The worst company ever.the service is a spam. Always something with them.The costumer service is terrible. They never help you.

Been overcharged 180 dollars every month for the last 5 months because of "system errors"! No answer from customer service

The minimal expectations from a cell company is ability to make a call when you have coverage, that is exactly where ATT fail me several times and did it consistently and on purpose.
I was a loyal customer and have no problem until they ATT started planning %G switch.
One time, when I was traveling and needed (really NEEDED) to make a call ATT started automatically switching my calls to the service department where I have to wait a really long time (which I do not have) to get a reminder that my phone is not compatible and I need to buy a new one before the %G switch occurs. I thought that OK, I'll buy a new one, but not now, I'll need to go to the store and carefully choose what I like, so I managed to talk a person on the other side to allow me to use my phone for a wile (there was enough time before the switch) and buy it a bit later. Two days later while still traveling ATT cut my ability to make a call again and the story repeats. When the same story happens third time I decided that I do not need a cell company that carefully and stubbornly refuses of service that was already paid in full. I understand the reasons, but the way ATT treated their customers is unacceptable and absolutely outrageous.
I switched and I am happy with my new provider.
Do not use ATT - it fails you when you need it most.

Long wait times and when you do get a human they do not listen or understand what you are talking about. Also double dipped on my bank account and another's as we separated our auto pay into two separate accounts. When asked to speak to their supervisor was told they were in a meeting and would call me back within one hour. Didn't happen and can't say I am surprised.

On Friday 1/15/22 assiciate added a higher plan than what was stated to me. I was a new customer and the manager didn't have the balls to come out and speak with me. He put my complaint off on a new associate.
Be careful with. AT&T. They are snakes!

I unlocked my phone 1/12/22 and it 1/16/22 and they are refusing to unlock my phone. Att services is horrible they didn't send my email to confirm I paid it off. Had to go to. Store show where I paid it off and had to get the receipt they refuse to send that as well to my email. They told me 24 hr and from 12 th-16th is way more then 24 hr. They took my money and didn't fulfill there end. They was supposed to send a confirmation email on the 12 th stating my unlocked was pending That process didn't get done until I went in store sat and the ice rep. Told me and we did it then. Att is not treating customers relight but prices are sky high. Had to work and when I get off they was close. But if you pat them online they should have finished my process and still shouldn't be having problems getting this phone unlocked. I DO. NOT RECOMMEND NO ONE TO JSE ATT. SERVICES IS HORRIBLE. AND IT'S2022 WHEN WRITING THIS REVIEW

Twice we signed up for promotions with AT&T. Twice there were hidden fees that made the promotion not worth while. Twice I felt slimed. The first time was five years ago. They offered us a free iPad. I grilled them on the phone about hidden costs. They insisted there were none. There was a monthly service fee that we had no intention of affording. By the time we found out about it, they refused to let us out of it. More recently, I signed up for internet service on a promotion with two weeks to cancel. I cancelled, and they billed me anyway. They honor they put in writing. What the sales person says out loud is not tracked, and according to them, never happened.

I ordered a phone decided to send it back unopened and they told me they received it and gave me back my money from taxes. Next bill I was charged 827.00 for the phone they have. I spend 4 hours on the phone today for them to tell me they are keeping the phone and my money because I didn't read the fine print

I began 12/27/21 at the att on 135 in greenwood. From the gate it has been a $#*! show. They have had to ship 3 phones 3 times because they mistyped the phone numbers and they were never going to ship in the 1st place. Sitting on hold for 30-60 minutes every time I've called which has been more that 10 times in 2.5 weeks. Then on the phone w customer service for 10+ hours. Not exaggerating! All I wanted was to switch my service at T-Mobile to Att and bring 4 other lines. We got 4 new phones. Isn't this what they do everyday! Now I can't activate one of the phones because the other 2 lines were "just activated". Wtf does that even mean! For such a big company, they have no idea what they are doing. It is truly a joke. I can't believe I am saying this but I should've stayed w T-Mobile. Service at att sucks, it is awful and the worst I have ever dealt with… if you want a big headache and wasted time on the phone w att, go ahead and switch

This "service" I've received today is absolutely disgusting. I received a call today about new installation scheduled tomorrow when I never agreed to installation. I called with an issue the other day and got sales which kept reading me a disclosure which I kept answering no to, he kept saying it was necessary to transfer me, I still told him no. He laughed and finally transferred me. I called Cust Service today and they saw the order. They couldn't cancel it. Called installer back and he said it was new service scheduled or an upgrade. He said I needed to get to cust. Loyalty to cancel the service request. Called to get to cust loyalty, had a rude agent who kept putting me on hold and i waited on "dead air" then to be transferred to the queue again and then hung up on (this was an hour process... while I'm at work). I am now on hold AGAIN to try to cancel the installation tomorrow and this is now the 5th call. To which I told the automated system that I wanted to cancel service. There is a repeat in the automated system that keeps repeating "tired of unwanted calls..." over and over again. This has been a waste of time and stress that is absolutely unacceptable. This is a disgrace, and although I just wanted to cancel the installation call scheduled tomorrow WHICH I NEVER MADE, I now just want to cancel service since this is not how I think a reputable and capable "business" should behave. I'm absolutely disgusted in the lack of help and knowledge these employees have. I'd just like to ask the question, "WHAT HAPPENDED TO AT&T?"

Power pole was replaced after tree fall. All work completed on the pole except to reinstall phone cable owned by AT&T. Spent 4 days trying a multitude of customer service numbers and agents and this cable is still not installed! I left AT&T 15 years ago because their customer service is nonexistent and they won't maintain or upgrade the cable near me. 4 days on hold and I still can't get someone to reinstall this cable on the pole. Now, after writing all of this I have to create an account?

I spoke with sales rep Shaun Thompson via video chat on the AT&T website. He was extremely knowledgeable and provided excellent customer service. Great job AT&T for setting yourself apart (from pretty much all of corporate USA these days) by continuing to provide REAL PEOPLE & quality customer service vs. forced online chats, useless bots and endless wait times.

Att customer service sux. They hang up on you. They don't care about people. BBB will be notified. You cant get full service

AT&T said they were having a promotion and if I got a new phone from them and traded in my old one it would only cost me $78 bucks. It was a lie. Now I'm trying to return the new phone for a refund which they are trying to not give me. BEWARE!

Absolutely the worst customer service I've experienced in my life! AT&T is a disgrace. I had an internet fiber installation appointment today between 10a-noon. I received FOUR reminder calls from them about this appointment in the last week, even received one just an hour before the start of my appointment window reminding that there should be someone under 18 in the house when the technician arrives. Noon comes and goes. I call customer service and turns out there isn't even a technician assigned to my order. In other words no one is even scheduled to come. The agent claims she is unable to contact dispatch to figure out what's going on since there is no technician assigned, that she can only communicate with dispatch once there is a technician assigned and she's never seen a situation for an order without a technician assigned. In other words, customer service is unable to communicate with dispatch and dispatch does not bother to communicate with customer service or the customer. She asks if she can call me back and give me an update later and MAYBE there will be a technician assigned by then. FOUR hours later the agent calls me back and tells me my order is still pending and there is still no technician assigned to my order. She tells me all she can do is reschedule me for another day! Excuse me? You have no clue what's going on and can't tell me why my order is being completely flubbed today, so you want me to reschedule for another day so I can waste a whole other day being ignored?!?! I'm supposed to be confident that whatever clusterfudge this is will be magically resolved by then? I tell her to cancel the order and this genius tells me that she will have to transfer me to the loyalty department to cancel my order. I then had to wait another hour just to get my order canceled. The beauty of it is that the loyalty dept was completely confused and said that the customer service agent should have been able to cancel the order herself. Lovely! No one at AT&T has any clue what they are doing! If this is how someone trying to become a customer is treated then I can't imagine how frustrating it is once they've got you locked in. NEVER AGAIN.