AT&T

The agents, supervisors, and new automated systems were downright downtrodden to me in a matter of weeks, as I explain why, do this: get out while you can.

Firstly, they've adopted an automated system to deal with billing. This means that if you have an issue with billing, it's between you and A.I. In other words they won't bother to assist you beyond what the automated system does. This is good for their stress levels, yet it's demonic if you need assistance with payment issues during economic struggles.

Secondly, the service agents are not adhering to empathy in any sort of way amidst calls. If your concerns don't fit into what they're told (from God knows who), then you're screwed. 3-5 agents in the course of day either hung up on me, verbally assaulted me, and someone basically sent me a text detailing how I could leave their services.

Lastly, they are not offering ANY discounts! The best they'll do is waive a fee, and you'll usually have to ask. They move as if they don't care that we're overpaying. If they don't care about your value, then why should we support them financially?

People will likely leave AT&T unless they get back to what should be the focus of any brand: customers.

Called 4 days straight. Cannot get answers. No one knows what they are doing. 2 reps arguing on how to resolve the issues. Now hung up on me. Switching my service after 18 years of direct tv.

Let's start with customer service no help clueless can't speak english! Hire professional people that know what they are doing with all the money you take from us!

Switched phone service from Sprint to AT&T OBER A MONTH AGO and it turned into a cluster f--k. It has been the most pathetic, confusing nightmare I have ever experienced. It has been going on since January and still totally screwed up. I cannot go into details because it would take much too long. These people are useless. My sales rep. Was Matthew and he refuses to return my text messages.Be aware, DO NOT SPEAK WITH THIS GUY. AVOID HIM AT ALL COST. HE WORKS OUT OF THE DOMAIN. I HAVE HIS PH. NUMBER AND FULL NAME IF YOU NEED IT

Got ripped off when I bought their lousy service. Trying to get info on upgrading phone. "Call for 24/7 support." "Our office is currently closed." LOOK AT THEIR OVERALL RATING BEFORE YOU MAKE THE MISTAKE OF GETTING AT&T

Service is horrible even when I have full bars, it always lags their phone suck including the iphone, and no one ever know what's going on when you call or you get transfers 100 times

I spoke with sales rep Shaun Thompson via video chat on the AT&T website. He was extremely knowledgeable and provided excellent customer service. Great job AT&T for setting yourself apart (from pretty much all of corporate USA these days) by continuing to provide REAL PEOPLE & quality customer service vs. forced online chats, useless bots and endless wait times.

Zero stars is more like it. Internet that worked about as well as dial-up, abysmal customer service with a total run around. NEVER again, and I will spread the word.

The absolute worst customer service ever. Tech line, loyalty department, in store, it doesn't matter, they give the run around, never can help with anything, and they just don't care.

Well, we are constantly hearing about how "lazy" and "unmotivated" our young people are, I would like to point out what an AMAZING job these young people did on getting Nancy and I a MUCH better cell phone plan. They were polite and friendly, and extremely knowledgeable. They were excited about their product, but not pushy or high pressure, Please like and share this picture so that these fine young people may get the accolades they deserve. Left to right, is Hanna, Tom, and unfortunately I didn't get the young man's name on the right but he was also great.
AT&T kiosk in Target@ ******* Harbor Blvd, Garden Grove, CA *******
#AT&Tkillingit!

Absolutely nothing but failure, OVER BILLING, incompetence, and lies. Lied about the price, FAILED, after repeatedly making trips to two different stores, to correct the account, and the bill. They bill you for their mistakes, and then, today, I was threatened, bullied, and insulted, by A MANAGER WITH THE CUSTOMER SERVICE LOYALTY DEPARTMENT. Thes people obviously feel they are untouchable, and they need to be shown the customer matters. Their signal service is not that great, either. ALSO, WE HAVE UNLIMITED PLANS, AND THEY HAVE THROTTLED DOWN OUR PHONE WIFI... DO NOT USE ST&T, YOU WILL REGRET IT.

Their entire online experience is a suicide inducing nightmare. Every site, every aspect, every link is in need of a thorough and complete review and immediate revamp. Laced with conflicting instructions', pointers to selections that don't exist, security questions nobody would ever consider much less remember any answer for, linking anything to any account or user is next to impossible, not to mention the gauntlet of meaningless suggestion and advertisements you have to plow through just to get where you need to go, or the superhero speed the servers work at, that of course is sarcasm, make sure you have a pot of coffee on or a lawn to cut while waiting for the request to get processed. For a multi billion dollar company, why they prefer to operate as an aimless, no idea what the hell I'm doing, shoestring company, in their online interest is so completely confusing, disturbing and in today's business world considered irresponsible.
I wish I would have had the awareness to take screenshots as these things occurred, but the frustration was all I could handle, that and keeping from putting a gun to my head for relief.
Thanks AT&T, for nothing.

We started by going to the dealer at Elcon in Tucson, AZ. The staff there had no idea how to help. We then wen to the East Broadway at Wilmot location ( a real ATT store) and worked with Mariajose. She was AMAZING! I give the ElCon store a one start, but Mariajose at Wilmot was a 10 star! Even when the phone tech was required she hung up on the first ATT non helpful person and called back so she could find someone that could help. She was fantastic

Att is not the company it used to be. What ever changes have occurred
Internally has transformed them into pure garbage.
Their services for TV, internet and digital phone are sporadic at best and
Their advanced technical service division known as- ' last chance repair '
(cant make this stuff up) is a joke.
I even experienced their internal in-fighting about how to fix the
Problem. It didn't matter because the problem was never fixed.
The only other technical service they provide comes from foreign countries
Like China, Philippines and Mexico. If you can understand broken English from a
Voice synthesizer ( to make is sound like an American) then Att is the service
Provider for you.

Their promotional jargon claims the services are great and the customer is
Most important? It doesn't take very long before you learn this is a bunch of
Crap. They expect you to honor the contract and pay the monthly bill however,
When it comes to delivering their services, its a different story.

They consider you the problem when you speak up and complain about not
Getting the contracted services.
All this behavior are acts of a company that is grossly mismanaged and
Very desperate.

You may want to think twice before doing business with them. I know I made
This mistake.